Apps Support Senior Analyst


Company Type

Job description:
  • Responsible for maintaining application systems that have completed the development stage and are running in the daily operations.
  • Responsibilities include managing and maintaining and support of applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • The role also includes assessing risk and impact of production issues and escalates to business and technology management in a timely manner.
Key Responsibilities:
  • Act as deputy to Application Support Manager
  • Manage the Incidents and Request for the strategic platforms (Global Citi Trust Platform, Document Management).
  • Coordinates with Business users in providing the resolution in timely manner.
  • Coordinates with Project Office in prioritizing application BAU fixes.
  • Partners with Production support teams (L1 and L2) on providing resolution for all Incidents & Requests.
  • Partners with Development team for BAU fix testing.
  • Provides support to Release implementation team.
  • Engages in post implementation analysis to ensure successful release implementation.
  • Identifies risks, vulnerabilities and security issues; communicates impact.
  • Ensures essential procedures are followed and helps to define operating standards and processes.
  • Applies comprehensive understanding of how multiple areas collectively integrate within apps support to contribute towards achieving business objectives.
  • Acts as advisor or coach to new or lower level analysts

Knowledge / Experience:

  • 6 years experience in bank operations
  • Object oriented language – Java
  • Web Technologies – HTML, XML and Java scripts
  • RDBMS: Oracle
  • Reporting tool: Jasper
  • Testing tool: Selinium

LATAM-Bahamas Technology Full-time Bachelor's Degree Day Job Regular No 110 THOMPSON BLVD Nassau BS

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Confirmed 17 hours ago. Posted 30+ days ago.

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