The new Listing Specialist will be a critical member of a team responsible for ensuring that the division obtains and maintains the largest list of available office space in each market that we operate in. This role is part of a critical team that ensures the sales agents have the most current data necessary to do their job.
Reporting to the Director of Operations, the Listing Data Specialist will be a critical member of the sales and operations team. As we are a high-touch, and customer-driven division, attention to detail, passion for perfection, and pride in your work will be the three key values that you bring to your position.
Overview of Expectations
Immediate / Start up Responsibilities
- Work with Operations Director (OD) to collect and organize all required data needed to assemble WW Brokerage’s listing system
- Work on data clean up and de-duplicating any data acquired
- With with OD in salesforce.com to set up workflows and communications needed for data update procedures with Landlords and Leasing Reps
- Compile contact data for all targeted buildings
- Work with OD to establish point of contact and set expectations with available listings information requirements
- Work with OD on day-to-day project management of the divisions Listing System – Track critical dates and deliverables with development team
- Begin to set up Market Research requirements and standards
- Work with Marketing Specialist on designing market report templates
- Work with OD to set up Agent requests for market research
- Train on script for calling / communicating with Landlords / Leasing Reps for information
- Begin to test and establish frequency of data updates
- Review Five9 to program outbound calling rules for data collection requirements
Ongoing Responsibilities.
- Responsible for collecting the availability data base for
- Maintain Critical Databases
- Continually add, update, and remove any changes to the Office Space database
- Manage the daily ‘queue’ of data that needs to be reviewed as they are submitted by external Landlords and Management companies.
- Have a thorough understanding of the Listing Data Update Process as noted in the Process Flowchart.
- Have an instinctual ability to seek out the information needed to keep our data current.
- Follow the critical operating procedures to ensure data integrity is kept always.
- Demonstrate a skilled use of CRM and the Five9 phone calling platform.
- Be able to proactively reach out to our data sources to establish the necessary relationships that keep our data current and accurate
- Assist with the necessary reporting and analysis requirements as set by leadership of the division.
Qualifications:
- 3-4 years minimum real estate operations experience
- Organized and detail-oriented
- Ability to solve problems with innovative thinking
- Strong generalist -- highly competent with the ability to wear many hats
- Skilled at relationship building
- Highly flexible and adaptable to continuous change and growth
- Excellent communicator, verbal and written
- Excellent interpersonal skills
- Customer service experience required
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