Genpact

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Manager, OCAS!

• Assist BD teams in proposals and presenting Customer Services / Contact Center offerings
• Assist in building out service offerings and capabilities with digital showcase in Philippines existing operations
• Deliver practice offerings to BD, Client Services and Delivery teams
• Understand operational metrics of each CS client delivery team
• Develop internal dashboards and communications for better alignment of benchmarks and metrics
• Extension of Smart Enterprise Process offering to products other than existing core knowledge
• Build depth in solution offering - Point Solutions Analytics, Digital offerings
• Lead generation and Insights across the broad spectrum
• Work with Sales and Relationship team to create commercial proposals for existing and new clients
• Provide support to Practice Leader on overall Customer Service Strategy and client-specific solutions
• Member of Customer Service Practice, including Genpact's Common Minimum Practice framework on CS
• Widen the horizon of the current CS practice and integrate with other products with alliances eg IT Helpdesk, Hospitality, Product Support, etc.
• Evolve to doing Global Transformation, Sales or Operations Practice leadership roles

Qualifications:

• Bachelor's / Graduation / Equivalent Preferably Masters in Business Administration

Required skills:

• Business/results oriented
• Building customer partnership and confidence
• Ability to influence multiple internal partners
• Ability to develop value solutions for customers
• Excellent communicator, good social skills and presentation skills
• Ability to lead & work in cross functional teams
• Excellent multi-tasking capabilities
• Ability to work in an ambiguous, multicultural and virtual environment
• Digital savvy – ability to integrate technology to make it a key differentiator in the customer services offerings we provide

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.