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Global Head, Digital Workplace Messaging and Collaboration Technology

Northern Trust

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role: Global Head, Digital Workplace Messaging and Collaboration Technology

Northern Trust is seeking an effective Enterprise Communications and Collaboration Leader within the Digital Workplace organization. This role is responsible for oversight and direction of Enterprise Messaging and Collaboration Strategy, Program Delivery, and day-to-day operations. The ideal candidate will be strategic with cloud mindset. Candidate will also be 'hands-on' and have relevant leadership necessary to ensure systems, services, and infrastructure related to Messaging and Collaboration work reliably and securely. This role will also ensure:

  • Development and delivery of key strategic programs including modernization using Microsoft 365 components, Legal and Compliance driven initiatives for eDiscovery, Compliance Monitoring, and Journaling, SharePoint migration, and cyber initiatives
  • The regional technical teams and the corresponding enterprise support model work hand in hand
  • The organization is effectively running IT Service Management capabilities (Incident, Problem, Change, Vulnerability Management, etc.)
  • The right monitoring tools, automations, and processes to improve stability and performance
  • Effective oversight of Managed Service Providers for the Messaging and Collaboration Tower
  • Timely and effective response to incidents/escalations coming from the Service Desk and Field services team

Responsibilities:

Oversight of Enterprise Messaging and Collaboration Strategy

  • Provides technical and architecture direction for Email platforms, SharePoint, Teams, Yammer, and other Microsoft 365 E5 components.
  • Reviews team efforts and follows projects through testing and production deployment.
  • Provide technical oversight, training, and coaching to the team
  • Works with other infrastructure, security, and application teams/leads to drive decisions on which solutions to implement in the best interest of the organization.
  • Responsible for operations and ensures the team performs within set technical guidelines by providing or co-authoring standard operating procedures
  • Assigns each team member specific tasks in both architecture and support domains and oversees their performance
  • Works with managed service provider to optimize support and service desk operations to handle day to day incidents and tickets
  • Works closely with Operations team reporting to other technology towers and Chief Technology Officer Operations Hub
  • Coach, mentor, train and support team members in the fulfillment of their operational day-to-day obligations
  • Serves as escalation point for major Incident and triage activities related to Collaboration technologies and M365
  • Provides direction to offshore and onshore Digital Workplace support teams. Be available to join the calls related to production issues when needed
  • Manage the departmental budget and forecasting. Product life-cycle management.
  • Supports with organization the configurations and implementation of Conference Room Technology for Microsoft Teams Rooms
  • Experienced with the implementation and support within Enterprise scale environment.
  • General understanding of Network, Security, Storage, Directory services, and cloud technologies including M365

Legal and Compliance:

  • Management and oversight of Legal and Compliance requirements and configurations for messaging and communications systems for Journaling and eDiscovery including Microsoft Purview.
  • Oversight and implementation of communication products based on Compliance requirements
  • Stays up to date on industry regulations, trends and technology. Work closely with legal team to ensure eDiscovery related requirements are met.

Knowledge/Requirements:

  • Bachelor's Degree or higher in relevant field or equivalent work experience
  • 8+ years of direct Infrastructure, IT operations, and Engineering experience
  • 6+ years of experience in managing global team, preferable in financial or regulated industry
  • 6+ years of experience and in-depth understanding of Email, SharePoint, and M365 products including relevant experience in this field including on-prem, cloud and hybrid cloud enterprise infrastructure, and support model implementations
  • In depth understanding and proven implementation of Legal and Compliance requirements for messaging and communications including Journaling and eDiscovery for Financial Services
  • Knowledge of supporting technologies including but not limited to authentication, networking, VPN, and routing protocols.
  • Proven ability of maintenance and change including patch management, vulnerability management, change management, problem management, application testing, packaging and deployment.
  • Global technology experience working with various towers and teams including Risk, Privacy, Legal, Security, Audit, and compliance
  • Experience with maturing operations and engineering processes, documentation, monitoring capabilities and queue workflow
  • Related technology certifications a plus: e.g. cloud technologies, ITIL, security, engineering certifications
  • Excellent oral and written communication skills are required
  • Highly flexible, effective, and adaptable to change
  • Strong analytical ability, judgment and problem analysis techniques, excellent communication skills, and the ability to work effectively with client and IT management, staff and vendors.
  • A self-starter with a passion for technology, teamwork, overcoming challenges, prioritization, problem solving, diagnosis/troubleshooting & providing exceptional customer service
  • Strong adaptation skills including the ability to communication at all levels, analytical ability, strong judgment and management skills, and the ability to work effectively with partners, staff, vendors, IT and operational leaders.
  • Leadership and organizational skills are required to manage multiple projects, develop periodic goals, manage and motivate team members towards the goals set, and ensure formality as a standard.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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Confirmed 9 hours ago. Posted 30+ days ago.

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