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Expressions of Interest - Case Managers, Workers ’ Compensation

QBE Insurance Group

Primary Details

Time Type: Full time

Worker Type: Employee

  • Make a difference supporting our customers to return to health and work after injury at QBE!
  • Permanent, full-time opportunities based out of Sydney, Parramatta, Lismore or Newcastle, NSW
  • Competitive salary and benefits on offer including flexible working arrangements!
  • Full training + ongoing support provided!

Are you an experienced Customer Service, Legal, Allied Health or Operations professional? If you have an interest in Workers’ Compensation or are eager to diversify your career, then a Case Manager role is for you!

At QBE, we’re driven by our purpose – to give people the confidence to achieve their ambitions!

Everything we do is underpinned by our DNA – because we know it's not just what we do that matters, it's how we do it that makes the difference. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. We employ a team of more than 11,800 people, in 27 countries around the world.

About your opportunity: 

Due to internal progression and team growth, we are regularly seeking talented individuals to join our Workers’ Compensation teams across NSW. As a Case Manager you will deliver an exceptional customer experience journey through managing the end-to-end claims process, ensuring a smooth return to work program for the claimant. You will be required to handle the declines of claims, manage change of goal process and so much more!

Dependant on experience you could be part of our early resolutions or high complexity teams. Our portfolios cover a diverse range of workers’ compensation areas including Authorised providers, Department of Communities and Justice, NSW Health and more.

In this position, you will:

  • Support our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals 
  • Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies 
  • Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits (COVID restrictions may change this from time to time) 
  • Conduct timely reviews for each case - planning, developing, and executing claim strategies 
  • Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio 

About you:

To be successful in this role, you will have:

  • Professional experience preferably in a client service/allied health/legal or operations-based position
  • A high degree of influencing skills, partnered with strong written and verbal communication skills 
  • A customer-centric approach which sees you optimise outcomes for your customers
  • Proven ability to demonstrate resilience in managing challenging scenarios 
  • Developed time management skills with the ability to work in a high-pressure environment 
  • A keen willingness to learn and proactively engage in a fast paced, dynamic team

Our employee benefits:

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:

  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance after probation
  • Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

  • 2021 LinkedIn Top Employer & HRD Employer of Choice
  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
  • Gold Employer status for 2019 & 2020 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTI workplace inclusion!
  • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Ready to join the team?

Click ‘Apply’ now to embark on your career journey with us!

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. At QBE we are committed to reconciliation and encourage Aboriginal and Torres Strait Islander candidates to apply.

QBE takes a risk and compliance approach to vaccination and strongly encourages our employees to be vaccinated. All roles in Victoria and Northern Territory require full COVID-19 vaccination and for vaccination status to be maintained in line with government requirements. Other roles may also require that full vaccination status be maintained. We will ask you to share your status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach

If you have any support or access requirements, we encourage you to advise us at time of application or contact the team directly at recruitment@qbe.com.

Application Close Date: 27/02/2022 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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Confirmed 9 hours ago. Posted 30+ days ago.

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