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About USS

You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.

THE USS DIFFERENCE

  • One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
  • The largest inventory of equipment in the country.
  • Coast-to-coast coverage with over 130+ locations in 27 states — and growing!

Primary Purpose

The Director Accounts Receivable is responsible for leading the Collections (account reconciliation) /Third Party BPO and Cash Application functional portfolios/managers within the highly customer centric metrics driven shared services team. This position also works with the SVP of Customer Experience, Corporate Controller, and the private equity company’s ownership to address the organizations critical focus on enhancing the customer experience, company-wide areas of scalability, efficiency, performance improvement, service enhancement, and productivity.

Essential Functions

  • Manage day-to-day activities of the Collections/Third Party BPO and Cash Applications departments, including staffing and team development
  • Design and implement processes and controls to improve cash flow, reduce receivables and improve productivity
  • Drive collection strategies across the department and negotiate and partner with sales and complex accounts to reduce risk and delinquent AR
  • Assume collections/customer service and direct contact with customers in highly administrative portfolio
  • Collaborate to set policies related to customer research, risk, monitoring and improvement of accounts receivable to gain accurate daily application of cash
  • Oversee analytics and training for collections and cash applications
  • Develop and review metrics & KPI’s to evaluate effectiveness and accountability
  • Develop & maintain standard operating procedures
  • Communicate performance, issues and recommendations to USS Executive Team
  • Maintain strong relationships with other departments and third-party vendors including merchants, banking and 3rd party collection agencies
  • Identify areas for continuous improvement & growth, including managing the addition of new functions/processes into the shared services model
  • Work with and communicate with key stakeholders & customers to develop relationships and find ways to improve collections both internally and for our customers
  • Develop a working knowledge of all technologies utilized by shared services; engage with vendors to optimize the use of technology, especially in relation to key technology implementations such as CPQ & billing system enhancements
  • Position Remote
  • Travel is required up to 25%
  • Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.

Qualifications

QUALIFICATIONS

EDUCATION

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelors Degree

in Accounting, Finance, Business Administration, or other related fieldsEXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

10 

Progressive business to business credit and collections experience, as well as managing a Third Party BPO.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

  • Experience with complex reconciliations
  • Ability to define processes, perform gap analyses, and design and implement process improvement solutions to meet established organization performance goals
  • Ability to problem-solve in complex situations
  • Strong communication (written/verbal) skills
  • Ability to develop relationships with key cross-functional stakeholders
  • Ability to time manage and organize work within given deadlines
  • Ability to gather and analyze information skillfully
  • Experience with a collection tool such as Sidetrade, Get Paid, High Radius

Physical Requirements

PHYSICAL REQUIREMENTS

Demand

Frequency

Sit while answering phones or reply to emails

Constant

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Constant

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Frequent

Hear sounds and recognize the difference between them

Frequent

See differences between colors, shades and brightness

Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

  • Paid Time Off (pro-rated for Part-Time employees)
  • Paid Holidays
  • Medical/Pharmacy
  • Dental
  • Vision
  • 100% Employer-Paid Short-Term Disability
  • 100% Employer-Paid Long-Term Disability
  • 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
  • Voluntary Employee Life & Accidental Death and Dismemberment
  • Voluntary Spousal Life
  • Voluntary Dependent Life
  • Hospital Indemnity, Accident and Critical Illness
  • Commuter/Transit Account
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Health Savings Account
  • 401(k) with employer match
  • 100% Employer-Paid Employee Assistance Program (EAP)
  • Employee Discounts

Salary Range

– / year

EEO Statement

EEO STATEMENT

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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Confirmed 16 hours ago. Posted 10 days ago.

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