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Customer Service Executive - Engineer- Platform planning and network design

TATA Communications

Broad outline of the Role

  • Responsible for driving day to day capacity planning operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

  • Technical/ Engineering degree with 0-4 Years experience

Other knowledge/skills

  • Experience in NOC/Provisioning/Network order management/ Testing
  • Basic knowledge on Provisioning in Telecom network

Key Responsibilities

  • Conducting Customer Circuit Configuration, Testing and Migrations
  • Scheduling, booking planned outages and conducting network and customer change activities, network upgrades and re-routes.
  • Provide inputs on escalated planning-related network issues.
  • Prepare the capacity guidance report to serve as input for capacity planning.
  • Coordination with Planning and Field Support teams for the capacity delivery

Technical Competencies

Knowledge / Skills

Read Full Description
Confirmed 8 hours ago. Posted 30+ days ago.

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