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Manager, Stroke Program - Stroke Program - Full Time/ Day - req # 1963216223

Antelope Valley Medical Center

Job Objective:

Works under the direction of the Chief Executive Officer, the Stroke Manager directs and supervises all functions and activities of the Stroke Program, develops policies, procedures, protocols, education and community outreach to meet standards and regulations as appropriate. Is responsible for ensuring the Stroke Program meets all Joint Commission Primary Stroke Center requirements for active certification and any other applicable standards of other regulatory bodies related to stroke.

Duties and Responsibilities:

  1. Collaboration
  2. Member of the Core Stroke Team and stroke multidisciplinary team. Collaborates with other core members for creation, development, and oversight of the stroke program.
  3. In collaboration with the Core Stroke and multidisciplinary team, is responsible for the creation, implementation and oversight of the Stroke Program Performance Improvement Plan.
  4. With collaboration with other departments within the facility, Stroke Manager is responsible for the planning, creation and maintenance of policies, procedures, pathways, order sets, and documentation tools that are in line with current clinical practice guidelines, program goals, regulatory requirements, and to support program’s process improvement initiatives.
  5. In collaboration with the Quality Clinical Data Coordinator oversees and participates in the collection of data for the Stroke Program to meet regulatory requirements and performance improvement needs of the program. 
  6. Collaborates with other departments and programs within the facility on mutually shared goals and improvement initiatives.
  7. Leading and Innovating
  8. Plans, designs, implements, and monitors process improvement initiatives in accordance with the hospital’s performance improvement model.
  9. Responsible for the development and oversight of patient education materials and processes that meet requirements of the Stroke Program and improve quality of care for patients within the program.
  10. Responsible for development of staff education and competencies that meet requirements of the Stroke Program and improve quality of care for patients within the program. Works with other members of the stroke program and departments within the facility for the planning, development, implementation, and monitoring of the stroke related education and competencies.
  11. Responsible for planning, preparation and coordination of Joint Commission/EMS surveys for the Stroke Program.
  12. Responsible for the development and implementation and oversight of community outreach and education related to stroke to meet regulatory requirements and Stroke Program mission statement.
  13. Acts as a representative of the hospital and Stroke Program at both internal and external events with other facilities, vendors and/or regulatory agencies.
  14. Quality Control
  15. Identifies variances in care and assists in investigation and referral to other quality monitoring programs within the facility as needed
  16. Conducts concurrent review of patients within the program, reviewing plan of care for compliance with standards and clinical practice guidelines
  17. Assists and participates in the coordination of patient care, performs patient assessments and nursing interventions as needed, communicates with members of the care team as needed to ensure continuum of care. Performs education and psychosocial support with patients and families as needed.
  18. Completes required continuous training and education, including department specific requirements
  19. Maintains High Standards of Customer Service
  20. Attends Code Stroke events in the hospital and acts as a resource and support during the process to ensure timely assessments, interventions, and standards of care are met.
  21. Refrains from disclosing confidential information acquired in the course of work, except when authorized and unless legally obligated to do so.
  22. Refrains from using or appearing to use confidential information acquired in the course of work for unethical or illegal advantage either personally or through third parties.
  23. Follows Administrative policies on Confidentiality and Privacy Practices.

Non-Essential Duties:

  • Other duties as assigned by the executive management team

Knowledge, Skills and Abilities:

Knowledge

  • Knowledge of California Nurse Practice Act, ANA Scope of Practice, ANA Code of Ethics, DMHS, Joint Commission Requirements and ability to build practice environment that supports positive results through incorporation of above with clinical practice.
  • Current knowledge of Quality principles and process improvement methodology
  • Knowledge of Regulatory and Accrediting bodies to achieve and maintain Primary Certification in Stroke and other disease specific programs as identified by the organization.
  • Knowledge of financial resource allocation, budget development, FTE allocation and compliance at unit level.

Skills

  • Skill required to grow and support nursing culture that facilitates patient safety, patient satisfaction and employee engagement.
  • Strong communication skills to include group presentations and public speaking
  • Computer skills to include data entry and working knowledge of MS Office Suite.
  • Demonstrated skills in understanding, analyzing, collecting and interpreting data.

Abilities

  • Ability to read, analyze and interpret and common scientific and technical journals, financial reports and legal documents.
  • Ability to develop evidence-based protocols for delivery of care.
  • Ability to delegate appropriately and hold others accountable.

AVH Values: All AVH employees will effectively demonstrate these values:

  • Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
  • Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
  • Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
  • Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
  • Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
  • Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
  • Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Management Competencies: All AVH management (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors:

Conflict Management

Problem Solving

Timely Decision Making

Process Management

Fairness to Direct Reports

Hiring & Staffing

Developing Direct Reports

Education and Experience:

Education

  • Graduate of an accredited school of nursing
  • BSN required
  • Master’s degree highly preferred.
  • Unit specific specialty certifications preferred. 

Experience

  • Minimum of three years’ experience as RN in acute care environment in area specific to position that demonstrates progressive responsibility required.
  • Track record of partnering effectively with both medical staff and non-nursing departments.
  • Track record of developing and mentoring others and creating an environment for learning and growth.
  • Previous management experience highly preferred.
  • Previous management experience in a unionized environment strongly preferred.

Required Licensure and/or Certifications:

  • Current California Registered Nursing license.
  • Current American Heart Cardiopulmonary resuscitation card.

AVH Conduct/Compliance Expectations:

  • Ability to adhere with AVH Leaves of Absence Policy
  • Ability to adhere with AVH Paid Time Off (PTO) Policy
  • Ability to adhere with AVH Recording of Hours Worked Policy
  • Ability to adhere to the department dress code
  • Ability to organize work and establish priorities
  • Ability to expand on own initiative in performance of duties
  • Skill and ability to follow the telephone etiquette/standards
  • Conforms to AVH Standards of Excellence
  • Ability to function effectively under pressure and meet time parameters
  • Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
  • Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
  • Ability to maintain the confidentiality of patient, hospital and department information
  • Ability to adhere to safety rules and regulations
  • Safely and effectively uses all equipment necessary to carry out duties
  • Ability to interpret and function under hospital and department policies and procedures
  • Conforms with required and appropriate Joint Commission requirements
  • Conforms with and supports hospital quality assurance and improvement guidelines
  • Ability to participate effectively in department and hospital staff education
  • Display a willingness to work as a team player
  • Ability to give and support the highest level of patient/customer satisfaction at all times
  • Supports and adheres to the values and mission statement established by the AVH Board of Directors
  • Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
  • Ability to follow the Code of Conduct

Physical Requirements and Working Conditions:

  • Work often performed under stressful, emotional, and physical conditions
  • Accepts additional workload during times of unexpected circumstances, e.g., high activity, high census, and sudden emergencies
  • May be exposed to contaminated Instruments that may cause Infections, burns, or cuts
  • May also be exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and risk of radiation
  • Work is performed both in an office and nursing unit environment
  • Must be able to make walking rounds and conduct record reviews and/or speak with patient/family as needed throughout the hospital
  • In emergency situations may be asked to assist with patient care including lifting, transporting, CPR, assessments and coordination of care.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

04.20.21

Education and Experience:

Education

  • Graduate of an accredited school of nursing
  • BSN required
  • Master’s degree highly preferred.
  • Unit specific specialty certifications preferred.  

Experience

  • Minimum of three years’ experience as RN in acute care environment in area specific to position that demonstrates progressive responsibility required.
  • Track record of partnering effectively with both medical staff and non-nursing departments.
  • Track record of developing and mentoring others and creating an environment for learning and growth.
  • Previous management experience highly preferred.
  • Previous management experience in a unionized environment strongly preferred.
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Confirmed an hour ago. Posted 30+ days ago.

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