Job Description
Job Description:
- To handle daily in-house client support (Wintel and MAC)
- Account administration for local systems
- Network support, Monitor and solve on site network issues.
- Applications support
- Daily check of IT environment to make sure services availabilities.
- IT procurement, help client on all kinds of IT procurement process.
- Maintain Customer Satisfaction level and good communication with all users.
- Maintain site inventory list for all IT assets of hardware and software.
- Handle ad-hoc projects if required
- Able to work under pressure within the target timeline
- logical thinking skills
Qualifications
Education/Qualifications:
High diploma or above in Computer Science or equivalent
Experience:
1 year experience in IT technical support role
Multinational company experience preferred
ITIL tools experience preferred
Project management experience preferred
IT related certificate MCSE, CCNA, CLP is advantage
Additional Information
Function competencies:
Experience in
Windows AD, MacOS,
Microsoft Windows platform, Teams, MS office
ITIL Process, Change Process
- Incident management,
- Problem Management
- Inventory Management
Personal Qualities:
Services Oriented
Responsible
Team player and with good communication and interpersonal skills
Communication Skills with all levels
Please send CV to jackie.cai@publicisresources.com
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