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Requisition ID: 195775

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Scotia Commerce Journey is looking for a Product Design Lead. 

We're looking for a seasoned designer and leader to join the team and bring their experience in digital communications and personalization at scale, to guide the design team and experience strategy for our exciting upcoming initiatives. 

Working in one of Scotiabank’s most important portfolios, this role will help redefine the way we communicate with customers, leading a team to design new capabilities, channels and platforms that provide customers with the contextual, real-time information they need to maximize their financial well-being. Work with us to define the future of Commerce at Scotia Digital and build experiences that will touch millions of customers every day. 

Is this role right for you? 

  • Coach and Mentor: Support the career growth of 2 to 6 Product Designers across various experience levels. 
  • Resource Management: Manage team capacity and advocate for individual team members’ career development. Help define and refine team and individual goals. 
  • Collaborate with Design Director: Align teams with long-term roadmaps and prioritize key wins through performance reviews, 1-on-1 meetings, and development discussions. 
  • User-Centric Approach: Understand customer motivations and needs, emphasizing rigorous design research and usability principles. 
  • Advocate for Improvement: Champion inclusive design principles and continuous enhancement of customer interactions and journeys. 
  • Problem Solving: Anticipate challenges and formulate comprehensive responses, driving decision-making for change and growth. 
  • Quality Assurance: Produce compelling visual deliverables and detailed specifications for software developers while maintaining high standards. 

Cross-Collaboration Responsibilities: 

  • Stakeholder Partnership: Collaborate with key players across Scotia Digital, including product management, engineering, and analytics. Engage with the Design Community of Practice (Marketing, Research, Accessibility, Content, Service Design) to align the group and drive results. 
  • Effective Communication: Utilize existing channels to inform, build relationships, inspire confidence, and influence decisions with stakeholders both within and outside of Scotia Digital. 
  • Technical Interaction: Work closely with developers, business analysts, and quality assurance teams to understand platform capabilities, communicate design specifications, and verify implementations. Ability to provide ux and technical flow walk-through. 
  • Leadership and Communication: Demonstrate leadership by supporting and communicating efficiently with team members, partners, and executives. 
  • Feedback Loop: Proactively gather feedback from design engagements to enhance future decisions and engagements. 

Design Community Advocate Responsibilities: 

  • Leadership Alignment: Execute the Bank’s leadership strategy and prioritize self-development and growth of others. 
  • Community Building: Foster a thriving Design Community of Practice, emphasizing inclusivity and collaboration. 
  • Best Practices Champion: Communicate design guidelines and best practices to stakeholders, promoting design thinking and adherence to our design system. 
  • Feedback Facilitator: Encourage frequent exchange of feedback, ideas, and best practices within our design community. 

Do you have the skills that will enable you to succeed in this role?

  • 6+ years of professional experience designing responsive web and/or native mobile software applications, including 2 years coaching high-performance design teams in fast-paced organizations. 
  • Technical Experience: In a communications or marketing domain, and/or SaaS user interface design is considered an asset. 
  • Portfolio: Showcase your work, from low-fidelity sketches to detailed designs, along with your personal Design and Leadership principles. 
  • Design Toolbox: Figma, Sketch, Penpot, Adobe CC, CMS 
  • Player/Coach: Provide oversight to a small team of 2 to 6 product design practitioners for end-to-end digital experiences. 
  • Storytelling: Craft compelling narratives that add clarity and inspire passion in our mission. 
  • Facilitation Skills: Use a robust toolkit to communicate and collect ideas. 
  • Accountability: Manage day-to-day design operations, including information architecture, functionality, UX, usability, and visual design content development. 
  • Flexibility and Courage: Defend unpopular viewpoints when they benefit the customer or business. 
  • Team Building: Coach and mentor User Experience Designers at different expertise levels. 
  • Rapid Visual Design Techniques: Communicate concepts and strategies effectively. 
  • Design System Expertise: Work within constraints while pushing existing standards. 
  • Positive Attitude: Embrace feedback and strive for continuous improvement. 
  • Applied Design Thinking: Demonstrate a history of applying user-centered design principles. 
  • Fast Learner: Uncover simple and complex financial solutions. 
  • Inclusive Leader: Leverage diversity for creativity and innovation. 
  • Performance-Driven: Motivate and coach team members. 
  • Hands-On Commitment: Dive into tactical work when needed.

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

Work arrangements: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. 

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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Confirmed 22 hours ago. Posted 7 days ago.

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