Job ID
394332BR
About the role
Global Ops Manager
Location – Hyderabad Hybrid
About the Role:
- Provide leadership, strategic direction and technical expertise on process/operational excellence and customer satisfaction at Practice level
Key Responsibilities.
- Develop framework for identifying, managing, and integrating productivity initiatives along with the Strategy Director and finance teams. Develop and execute on operations strategy in conjunction with Practice and Service Group Heads
- Act as an advisor for Financial Performance, our Processes and Systems, Customer Satisfaction, Quality Assurance, and Continuous Improvement
- Lead large scale transformation/programs across the Practices potentially influencing GBS level discussions.
- Provide leadership on investments and prioritization decisions for productivity and innovation projects at Practice level
- Lead & facilitate projects (individual or teams) are large scale spanning across multiple service groups with effective change management techniques, to deliver business results (improved customer satisfaction, service quality & service mind set, reliability, productivity/efficiency and financial performance).Monitor and improve day-to-day operations of the business
- Develop and coach Operations Resources, Practice Ops managers, Associates, Analysts
Position Title
Global Ops Manager
Role Requirements
Essential Requirements:
- Identify areas of organisation and ways of working gaps and develop effective governance to close the gaps in line with the operations strategy
- Proactive analysis of data, identification of trends and anomalies and translation of these into improvement recommendations and change projects
Desirable Requirement :
- Influences internal and external stakeholders to ensure solutions are aligned with strategic direction.Lead operational review meetings at Practice level. Ensure adoption of and compliance with operational requirements and continuous improvement initiatives
- Influences investment decisions, project teams and leadership to ensure buy-in and required levels of participation and collaboration at GBS level
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
Job Type
Full Time
Country
India
Work Location
Hyderabad, AP
Functional Area
Marketing
Division
Operations
Business Unit
Global Business Solutions
Employment Type
Regular
Company/Legal Entity
Nov Hltcr Shared Services Ind
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Shift Work
No
Early Talent
No
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