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Job ID

394332BR

About the role

Global Ops Manager

Location – Hyderabad Hybrid

About the Role:

  • Provide leadership, strategic direction and technical expertise on process/operational excellence and customer satisfaction at Practice level

Key Responsibilities.

  • Develop framework for identifying, managing, and integrating productivity initiatives along with the Strategy Director and finance teams. Develop and execute on operations strategy in conjunction with Practice and Service Group Heads
  • Act as an advisor for Financial Performance, our Processes and Systems, Customer Satisfaction, Quality Assurance, and Continuous Improvement
  • Lead large scale transformation/programs across the Practices potentially influencing GBS level discussions.
  • Provide leadership on investments and prioritization decisions for productivity and innovation projects at Practice level
  • Lead & facilitate projects (individual or teams) are large scale spanning across multiple service groups with effective change management techniques, to deliver business results (improved customer satisfaction, service quality & service mind set, reliability, productivity/efficiency and financial performance).Monitor and improve day-to-day operations of the business
  • Develop and coach Operations Resources, Practice Ops managers, Associates, Analysts

Position Title

Global Ops Manager

Role Requirements

Essential Requirements:

  • Identify areas of organisation and ways of working gaps and develop effective governance to close the gaps in line with the operations strategy
  • Proactive analysis of data, identification of trends and anomalies and translation of these into improvement recommendations and change projects

Desirable Requirement :

  • Influences internal and external stakeholders to ensure solutions are aligned with strategic direction.Lead operational review meetings at Practice level. Ensure adoption of and compliance with operational requirements and continuous improvement initiatives
  • Influences investment decisions, project teams and leadership to ensure buy-in and required levels of participation and collaboration at GBS level

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.

Job Type

Full Time

Country

India

Work Location

Hyderabad, AP

Functional Area

Marketing

Division

Operations

Business Unit

Global Business Solutions

Employment Type

Regular

Company/Legal Entity

Nov Hltcr Shared Services Ind

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

Read Full Description
Confirmed 11 hours ago. Posted 12 days ago.

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