NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
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The primary responsibility of the Services Delivery Operations Manager is to plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. These individuals contribute to the definition and management of the Services Delivery Strategy and execution thereof. They implement the regional or local strategy in line with the global strategy that takes into account the business today and implements a strategy to improve, including the structure and implementation of a services model to meet the business needs for our regional or local Services clients.
What you'll be doing
1. Define, develop and communicate the Service Delivery operations processes and procedures.
2. Provide input into the development of a tactical strategy and develop and implement a supporting operational strategy.
3. Ensure the successful transition and operation of Services Contracts.
4. Project future revenues and expenses, establish financial targets for individuals and teams and identify opportunities to minimise cost or increase sales/revenue.
5. Manage stakeholder relationships and monitor client experience and contractual compliance for all relevant contracts.
6. Provide sound consulting services and recommendations based on customer and client needs, current information and trends and act as the point of escalation for client satisfaction issues.
7. Ensure operational efficiency through the development and implementation of sound operational, process, quality, standard and service optimisation processes.
8. Develop processes and approaches that enable a continuous improvement program.
9. Provide accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency.
Skills Summary
What will make you a good fit for the role?
Workplace type:
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