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LATAM User Acceptance & Client Testing – Vice President, CIB, Payments Technology

JPMorgan Chase & Co.

Education
Benefits

.P. Morgan is seeking a Vice President to work alongside various stakeholders with a goal of providing an improved client experience across our payment’s products. The VP will be responsible for understanding and documenting the current landscape, establishing, and analyzing data to drive improvements, improve the intake of work (up front engagement to improve readiness. This will involve preparing and facilitating regular updates to senior management, establishing key performance indicators and benefits. They will need to make sound judgements to prioritize and resolve issues before they become escalations. The role provides opportunities to work across the business with product, operations, and technology partners. There will be significant exposure & visibility to senior management. This role is ideal for highly motivated individuals with advanced strategic thinking, problem solving and communications skills. 

The role will require working with stakeholders across the CIB and CB, looking to leverage best practice across the industry, such as FinTech, and other J.P. Morgan business units. Lateral contacts in business, technology, middle offices, product, and client facing organizations firm wide would need to be developed and mined for best practices and for driving outcomes. 

Responsibilities

  • Partner with Product, Tech Imps, Ops transformation and Global Client Testing (GCT) lead to understand / manage client expectations and identify issues. 
  • Collaborate with GCT lead, LATAM Regional TII/TDD lead and other stakeholders to align testing activities with client needs.
  • Work with GCT lead to Identify and resolve any issues or discrepancies that may arise during the testing phase.
  • Identify opportunities for process improvement including Client and UAT environments issues and optimize testing methodologies and mitigate potential risks that could impact client satisfaction.
  • Deliver updates to senior management via steering committee sessions highlighting progress to achieving goals, risks, issues, metrics, and financial (spend/benefit) update.
  • Ability to negotiate and influence senior stakeholders and colleagues across teams to ensure a consistent collaborative approach.
  • Build effective relationships with key Technology, Product, and Operations partners to deliver on program goals.
  • Collaborate with technology partner to prioritization of issues has been agreed and follow through to implementation.

Functional and Technical Expertise

  • Deep program / test management/business analysis experience within the Financial Services industry supporting multiple LOB’s delivering in a highly complex and high-volume environment.
  • Expertise in Agile project delivery methodology and skilled to learn and work with evolving methodologies.
  • Ability to work with the minimum of supervision on day-to-day activities.
  • Strong organizational skills – ability to take strategic direction and independently develop and manage project plan, taking full accountability and ownership.
  • Functional knowledge of Payments
  • Working knowledge on data visualization and user tools like Tableau, Alteryx, QlickView, Xceptor, etc. 

Problem Solving and Analysis

  • Highly skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes, and provide insightful and timely remediation while ensuring clarity on the problem requiring resolution.
  • Excellent attention to detail so issues can be prevented, and redundancies / opportunities highlighted.
  • Ability to keep sight of the overall context and remain centered on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.
  • Ability to look across the program, with overall goal in sight, challenge by asking the right questions, and make connections across information to formulate actions required to deliver result.

Communication

  • Advanced communication skills with the ability to provide and present clear and succinct material and verbal updates to client executives and senior executives in the firm.
  • Ability to liaise effectively across Payments Technology including Regional TII, Product, Sales, Client Service & Implementation and Operations, to achieve the common and strategic goal as a team.
  • Ability to create professional digital content, organize, plan and structure story telling with data and create and deliver simplified presentations with minimal input and need for secondary review.

Working Style and Influence

  • Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business lines and global locations.
  • Ability to work collaboratively and with effective influencing skills to achieve positive outcomes.
  • Able to work comfortably and confidently under pressure to achieve target deadlines.
  • Ability to take ownership and accountability to drive solutions even if delivery of solution is dependent on others.
  • Confident to raise concerns with leadership team and support resolution.
  • Effective change management skills. Ability to support & adapt within a changing environment.
  • Self-starter, able to work independently, with strong time management skills.
  • Ability to inspire a team, recognizing individuality, supporting growth through mentoring and coaching built on an unshakeable foundation of respect, diversity, and inclusivity.
  • Leads with confidence and empathy, considerate of others, supportive during high pressure situations and celebrates successes equally of individuals and team alike.

Qualifications

  • Bachelor’s degree (with relevant experience) preferred.
  • Project Management and Agile methodology
  • Business Analysis 
  • Has worked in Payment’s business function in product, technology or operations capacity - required.

JPMorgan is an Equal Opportunity Employer

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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Confirmed 21 hours ago. Posted 21 days ago.

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