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Capgemini has flagged the
Senior Identity and Access Management Professional, Bangalore, 4 - 6 Years
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Change Management 4 To 6 Years Mumbai Bangalore Pune
Capgemini
Bangalore, India
IT Services Industry
Administrative and Support Services Industry
Publicly Listed Companies
Education
Mid-Level
Benefits
Full-Time
Other
No Degree Specified
Apply
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Job Description
3-5 Years of experience in Change Coordinator Change Manager ITSM
Proven experience in change management within an IT service management framework
Familiarity with change management tools and systems e g ServiceNow Jira etc
Strong understanding of ITIL Information Technology Infrastructure Library principles particularly in the context of Change Management
Excellent communication and collaboration skills Analytical mindset with a focus on risk assessment and mitigation
Relevant certifications in ITIL or change management are a plus
Work closely with stakeholders to assess and prioritize proposed changes based on business objectives and IT service requirements
Develop comprehensive change plans including schedules resource allocation and risk assessments
Facilitate the Change Advisory Board CAB meetings to review and approve proposed changes
Ensure that all relevant stakeholders including technical experts and business representatives are involved in the change approval process
Conduct risk assessments for proposed changes to identify potential impacts on IT services and business operations
Collaborate with stakeholders to develop and implement mitigation strategies
Communicate approved changes to relevant teams and stakeholders providing detailed documentation and instructions
Maintain accurate records of all changes including approvals implementation details and post implementation reviews
Primary Skills
Change Management
Change Manager
ITIL
Secondary Skills
Oversee the execution of approved changes ensuring that they are carried out in accordance with established processes and procedures
Monitor the implementation progress and address any issues or deviations
Conduct post implementation reviews to assess the success and impact of changes
Identify opportunities for improvement and share lessons learned with relevant teams
Coordinate with Incident Management Problem Management and Release Management teams to ensure alignment and consistency across IT service processes
Provide input to problem management for recurring issues identified through changes
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Change Management 4 To 6 Years Mumbai Bangalore Pune