Senior Manager, Delivery

Total Wine and More



Senior Delivery Manager

Bethesda, MD

Total Wine is seeking a Senior Delivery Manager to help lead our Digital department in our Bethesda headquarters. You will lead a team to manage operations, grow the business and set strategic vision for local same-day delivery business. You will report to Vice President of Delivery and Marketplaces, and work closely with marketing, technology, our store teams and vendors to launch, operate and grow strategic new business programs. You will be the business owner for our thriving delivery channel, a key strategic initiative for the enterprise. 

We are looking for an analytical and entrepreneurial candidate with strengths in operational leadership, driving retail growth and profitability, and setting the strategic roadmap for omni-channel retail. Someone who is passionate about leading cross-functionally to deliver business results.

You Will

  • Create a vision, roadmap and plan for expanding, growing and improving Total Wine’s delivery program
  • Lead a team of 1-2 analysts to implement that plan and drive Total Wine’s delivery business
  • Identify opportunities for improvement through analysis of key performance indicators, knowledge of industry best practices and familiarity with the competitive landscape
  • Implement and operate our last mile fulfillment and delivery strategy
  • Own relationships with service vendors and managing them to maintain high levels of performance
  • Plan, launch and report on national ecommerce fulfillment activities
  • Monitor operational performance to identify opportunities for improvement 

You Will Come With 

  • BS/BA Required
  • 4 years of retail management experience
  • 2 years of experience leading digital omni-channel initiatives
  • Experience leading teams of 1-3 direct reports
  • Strong planning, analytical and organizational skills
  • Strong attention to detail and the ability to work in a multi-tasking, fast-paced environment
  • Proven track record of driving expansion, growth and improvement of business programs
  • Self-directed and highly driven with a strong business sense and professional presence

About Total Wine & More

We offer

  • Paid Time Off (PTO)
  • Generous store discounts
  • Health care plans (medical, prescription, dental, vision)
  • 401(k), HSA, FSA, Pre-tax commuter benefits
  • Disability & life insurance coverage
  • Paid parental leave
  • Pet insurance
  • Critical illness and accident insurance
  • Discounted home and auto insurance
  • College tuition assistance
  • Career development & product training
  • Consumer classes
  • & More!

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Total Wine & More is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

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Confirmed 16 hours ago. Posted 12 days ago.

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