3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative, and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You’ll Make in this Role
As an Accounts Receivable and Dispute Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Primary Responsibilities include but are not limited to the following:
Leads End-to-End Customer Issue Resolution Management and analysis for customers in one of 3M's Business Groups for the USAC Customer Operations. This individual will research and analyze customer-specific payments, adjustments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans.
Supports our customers and internal partners by partnering with business group customers and internal clients such as the sales teams to resolve delinquent accounts. Working independently performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email, fax, and written communication.
Receives and support our customers by partnering with business group customers and internal teams such as customer service, POD, transportation to analyze and resolve all type of credit and returns complaints such as incorrect quantity, incorrect product, delivery, pricing, tax, among others.
Analyze and work to identify payment deductions from customers by research and analysis to determine root cause for deduction until final resolution by issuing adjustments for reconciliation and/or perform vigorous collection activities and obtain repayment.
Check and analyze customer orders according to credit policies, customer status and risk to release or maintain hold for past due/delinquent accounts.
Be available to take calls and address customer issues by telephone and/or perform collection activities by phone.
Implements improvements within customer satisfaction by identifying trends, problems, and barriers. Provides insight, makes recommendations for resolution, and develops proactive solutions as part of the organization's continuous improvement culture.
Applies analytical skills to interpret trends and company's data generated reporting systems/applications/databases and through extensive usage of Microsoft Excel, Power BI and other systems.
Leads projects, which are generally short-term, with specific results expected, and occasionally broadly defined results. Ensures project objectives and deadlines are met
Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
Your Skills and Expertise
Demonstrate strong organizational skills
Demonstrate strong initiative with process improvement activities and ability to influence change management activities
Excellent communication skills
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Minimum of Two [2] combined years of experience in customer service, accounts receivable, accounts payable, finance, supply chain, or sales experience.
Preferred Qualifications:
Bachelor's degree or higher from an accredited university in such fields as business administration, finance, accounting, economics.
Experience with 3M customer service processes and systems, including, Salesforce and SAP
Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M. Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go. Apply now and discover inspired opportunities!
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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