Raytheon

Date Posted:

2023-05-03

Country:

United States of America

Location:

MD440: 8170 Maple Lawn Blvd Fulton MD 8170 Maple Lawn Boulevard , Fulton, MD, 20759 USA

Position Role Type:

Onsite

About Us:

At Raytheon Missiles & Defense, fresh thinking and possibilities are forged in times of change and you will be on the front lines as we trailblaze new approaches, push the boundaries of innovation and chart a course to a tomorrow you can be proud to have a hand in creating.

Job Summary:

Raytheon Solipsys, is a wholly-owned subsidiary of Raytheon Missile and Defense (RMD) and Raytheon Technologies (RTX). Solipsys is an industry leader in the development of integrated C4I Network Centric Defense System solutions for both the Domestic and International DoD.

We are currently looking for a talented Staff Customer Support Center (CSC) Helpdesk Technician with a strong aptitude to work a broad set of customer requests including some technical issues from the customer community who are using Raytheon Solipsys deployed software. Customers are primarily military and defense oriented and are both US domestic and international. The position requires onsite attendance at our Fulton, MD location. The Staff CSC Helpdesk Technician serves as external face for the Raytheon Solipsys business to the customer community and acts as the advocate for all customer needs.

Responsibilities to Anticipate:

• Receive customer input, via both phone and email. Requests include Raytheon Solipsys software license purchase quotes and sales, technical questions about software, and access to download site for delivery of software and documentation. 
• Provide confirmation response to customer
• Assess request and take action to answer request or elevate to engineering team for deeper technical response
• Aggressively track requests through completion
• Work 40 hours per week supporting 24/7 coverage in office, 3 shifts a day, covering weekends and Holidays

Qualifications You Must Have:

• AA/AS degree (or other 2-year post high school training). Minimum 6 years of total experience in the Technical Helpdesk or Information Technology field.
• Work 40 hours a week in 8 hour shifts across a weekly 24/7 scheduling window, including weekends and holidays.
• This position requires eligibility to obtain a current DoD SECRET level security. US Citizenship is required.

Qualifications We Value:

• Experience integrating and maintaining software, computer hardware or network infrastructure.
• Knowledge of Linux and Microsoft Windows operating systems.
• Knowledge of C++ and Java software development.
• Previous experience supporting Command and Control software systems.
• Excellent verbal and written communication skills.

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the superior benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Additional Details:

Employee Referral Award Eligibility: Only employees currently within RMD and RI&S have the potential to receive a Referral Award for submitting a referral to RMD and RI&S roles. ALL eligibility requirements must be met (see guidelines) to receive the Referral Awarding.

This position requires the eligibility to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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