Shopee

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:

• Identify gaps in existing operational processes and translate them into requirements to optimise operations.
• Develop product roadmap, prioritise and manage user expectations.
• Prepare and execute test cases for new features, work with regional product team to locate and fix the bugs
• Prepare training materials on new product features to orient related teams
• Provide support for the users, work with regional product team to troubleshoot the issues

Requirements:

• Proven work experience in product management or as a Project Manager
• Experience in managing a product through the whole lifecycle / end-to-end of a project 
• Skilled at working effectively and communicating with cross functional teams across the organisation
• Strong problem solving skills and out of the box thinking
• Ability to present complex ideas and solutions in a structured manner 
• Technical background with understanding of software development (not required but a plus)