Strategic Roll outs :
- Translate strategic intent into deliverables for the retail staff
- Business Growth -Identify & obtain best possible Store locations & franchisee partners
- Partner Management - Oversee the vendor eco-system from identification , contracting , compliance, performance management & delivery as per airtel quality standards.
- Own delivery of an agreed roll out plan as per agreed quality standards
Store Operations & Audit / Compliance :
- Management of all vendor & partner relationships
- Maximize efficiency of Circle support processes to ensure error free retail operations
- Ensuring total compliance with all defined processes & systems
- Identification of issues & areas of improvement based on on-going analysis of KPIs/key metrics
- Manage issues with local authorities, if any
Profitability :
- Manage overall financial performance of at circle through delivery of agreed targets
- Ensure profitability of each store & devise strategies for non-performing stores
- Devise marketing programs in conjunction with Circle & Central leadership
- Competitive benchmarking and feedback loop for improvement of KPI’s
People Development / Team Management :
- Create a high performing Retail team through right recruitment , coaching & performance management .
- Own the hiring process for outsourced store staff
- Ensure deployment of national training initiatives; supplement through local inputs
- Coach & Groom line managers & store staff
Customer Experience :
- Ensure consistently higher standard of customer service across all retail stores in circle
- Responsibility for delivery of agreed customer service targets
- Identify areas of improvement & ensure implementation of programs
Challenges
- Resolution of conflicting directions between central team & Circle leadership/ manpower attrition/ identification & procurement of best locations/ oversight of roll out/ management of issues with franchisee/ delivery of profitability/ geographical spread of operations
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