Senior CSO - Broker Distribution (eBusiness)

QBE Insurance Group

Experience
Industry
Responsibilities
Workhours
• Provide technical support to Customer Support Officers (Underwriting)

• Prepare and update new and existing desktop procedures (DTPs)


• Maintain coordination with onshore team in the creation and/or revisions of DTPs

• Support operations management team in handling complaints and incidents

• Support CSOs in processing transactions

• Manage and execute training needs of existing team and new hires

• Escalation point for complaints in the absence of the Service Manager

• Initiate and implement programs that will improve and maintain required Quality Assurance Performance levels of the business unit

• Manage and execute training requirements

• Ensure compliance with Underwriting standards, procedures and checklists

Number of Openings:

2

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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Confirmed 16 hours ago. Posted 30+ days ago.

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