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Senior Director, Technology Vendor Management

EventBoard (Teem)

WeWork’s Senior Director, Technology Vendor Management will have a passion for delivering Company wide technology products and services, defining process improvement and scaling company vendor relations along with a desire to relentlessly champion best practices in a hyper-growth and dynamic environment. You will lead the Vendor Management Office by defining goals, standards, methods and procedures to optimize all technology and IT vendors effectiveness across the company. You will be responsible for a combination of IT vendor contract, performance relationship and risk management. The Vendor Management team has both direct and matrixed team members dedicated to creating a value drive Vendor Management Portfolio to support our explosive growth trajectory as we fulfill our mission to create a world where people work to make a life, not just a living.

The Senior Director, Technology Vendor Management will lead a team located in New York and provide direction and best practices for strategy and delivery across WeWork’s technology functional areas and business lines. You will lead the development and deployment of execution methodologies, standards, tools and training based on value to the business, while providing the necessary governance to maintain the current state Vendor Portfolio. 

The successful candidate will act as an advisor to Executive management and support staff, and own contractual, commercial and operational working relationships with vendors to ensure effective delivery of committed products and services. This position reports into the VP, Corporate Transformation and will be part of the Corporate Transformation Leadership team.

Key Responsibilities

The Senior Director, Technology Vendor Management will have a number of critical responsibilities focused on partnering with the Technology Business Units, Building a World-Class Service, Vendor Performance & Risk Management, scaling our processes, and innovating disruptive solutions. 

Partnering with Technology Business Units: 

  • Provide leadership and set the strategic direction, mission and vision of the Vendor Management capability in alignment with the strategic and operational objectives of the technology organizations and the business.
  • Develop organizational design and functional roles and responsibilities for technology vendor management.
  • Collaborate with internal stakeholders, including IT and business resources, sourcing and procurement to develop criteria and best practices for vendor selection.
  • Provide assistance to procurement teams or other roles primarily charged with contract negotiation to optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices, including service levels and deliverables.
  • Negotiate favorable contracts with reputable vendors that meet the unique and scaling needs of our business.

Build a World-class Service:

  • Establish and/or approve internal and external policies, standards and processes for vendor interaction.
  • Manage the maintenance/enhancement of tools for use in vendor management, including vendor tracking, analytics and performance management tools (scorecards and dashboards).
  • Serve as the leadership-level point of contact between the vendor organization and internal customers consuming vendor services and solutions.
  • Manage the collection, consolidation and communication of reporting and data on vendor contracts, performance, risk and relationships to key stakeholders and vendors.
  • Coordinate with asset management resources to assist in the management and tracking of software and hardware assets.
  • Oversee the maintenance of agreements with vendors, and ensure that they are current/up to date and compliant with relevant laws and regulations.
  • Manage the creation and maintenance of a repository of vendors in a contract management database or similar solution to track key dates (expirations, renewals) and assess demand.
  • Classify and rationalize the vendor portfolio so that focus can be applied to the most strategically important vendor relationships/engagements, while reducing redundancy of products and services.
  • Maintain an inventory of vendor spend in collaboration with other areas, such as finance and procurement by category (software, hardware, telecom, staff augmentation, services), cost center and region.
  • Manage vendor relationships as the key point of contact between specified vendors and the business.
  • Serve as a point of escalation for vendor issues and disputes, and drive those issues to resolution.
  • Manage the communication process with vendors, including what information should be communicated, when and by whom, to ensure that appropriate leverage is preserved.

Performance & Risk Management:

  • Oversee the measurement and reporting of vendor performance, including the development of evaluation tools based on user requirements, and the creation of scorecards and dashboards that will accurately present this data.
  • Ensure that the metrics used to evaluate performance are properly tied to business outcomes and bias-free, and that the associated communications around these metrics are clear.
  • Maintain vendor risk assessments or risk registers in cooperation with risk, privacy, business continuity and security teams.
  • Partner with other areas of the business (procurement, finance) to track and report on vendor financial viability, business continuity, and corporate and regulatory compliance.
  • Provide oversight to vendor audits where required; arrange and direct departmental activities and schedules often in cooperation with asset management teams.

Scaling our Processes & Metrics Dashboard:

  • Drive a customer service and financial discipline mindset measuring success using goals and metrics.
  • Monitor value metrics to make informed decisions that maximize returns across the Vendor Portfolio of products and services.
  • Manage consistent capture of portfolio performance including financial, execution and value realization, to increase Agility within the organization.
  • Achieve operational success by establishing benchmarks and target KPIs while maintaining a robust knowledge base for handling incidents and training a scaling workforce. 

Innovating solutions that disrupt outdated or manual practices:

  • Work as a Transformation Architect that provides process and delivery expertise, manages key stakeholders and acts as a positive disruptor by reinforcing a transformation culture. 
  • Be an agent of change and an innovative problem-­solver who can generate scalable solutions to business problems with speed, agility, and quality.
  • Contribute to the design and evolution of leading edge business process engineering and productivity tools.
  • Leverage SaaS solutions to automate business processes securely and efficiently at scale.
  • Create an unparalleled Vendor Management practice that is valued, sought after, and represents our culture.
  • Utilize frequent inspection and adaptation to ensure the Vendor Management practice stays in alignment and is timely to the needs of the business.

Skills and Professional Requirements

  • Bachelor’s degree in computer science, business, or a related discipline required; MBA highly desirable.
  • 12+ years of relevant professional experience, with a minimum of 5 years in a leadership role with direct technical responsibility for Vendor Management at either a best-in-class global company or high growth startup.
  • Professional qualifications such as Chartered Institute of Procurement & Supply (CIPS), Certified Professional in Supply Management (CPSM), Certified Technology Procurement Executive (CTPE) required.
  • Track record of regular interaction with senior-level executives in Fortune 1000 or equivalent is desirable.
  • Demonstrated track record of successfully transforming global enterprise business processes that touch multiple disciplines, software, hardware, and infrastructure.
  • Experience leading complex global business transformation in a consumer-facing / consumer service industry (particularly hospitality or retail), or high-volume professional services desirable.
  • Experience with SDLC, ITIL, Agile, Sarbanes-­Oxley Technology Controls, and ISO27001 is required.
  • Experience with G-Suite, Atlassian, Slack, Zoom, Dropbox, and OneLogin highly desirable.
  • Agile certifications desirable.

Critical Skills & Behaviors for Success

Results-orientation:

  • Gets things done, with both a short and long-term view in mind
  • Pragmatic and outcome-oriented, leveraging data to make decisions
  • Thrives in a fast-paced, Agile environment with exceptional organizational skills and ability to re-prioritize on a consistent basis
  • Exemplary planning and organizational skills, along with a high degree of detail orientation
  • A hands-on and adaptable leadership style with commitment to driving results

A thought leader who can scale a business: 

  • Thought leader for peers, clients, as well as a team, getting to root causes of issues
  • Can play “high and low”, operating at both a strategic and tactical level as needed
  • Optimizes operations while being strategic and innovative about solutions
  • Strong presenter, demonstrating the aptitude of communicating clearly and effectively to upper management and all levels across departments

Collaboration focus in all interactions:

  • Demonstrate Servant Leadership in all aspects of management and facilitation
  • Provide coaching and learning opportunities to teams ensuring leading-edge practices
  • Influential to Executives, colleagues, and peers coming from a “we” orientation
  • Highly collaborative with the ability to build trusting relationships across a diverse, global workforce with an understanding and openness to different cultures to be a leading example of a global citizen
  • Known for honesty and integrity
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