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Job Description Summary

As an Application and Integration Technical Support Analyst you will be responsible for daily operational work, such as reviewing and resolving tickets involving database and/or integration tasks. Your primary focus will be to support and enhance our data management and application ecosystem, collaborating with cross-functional teams to implement efficient API integrations, troubleshoot issues, and maintain data integrity.

Essential Duties:

  • Plan and apply Oracle and/or Microsoft SQL server security patches.
  • Troubleshooting and issue resolution: identify and resolve integration, application, and database related issues promptly to minimize downtime and maintain a high level of system availability.
  • Provide support for emergency and urgent requests during business hours as well as non-business hours.
  • Daily operational task including, but not limited to creating users and assigning appropriate roles and permissions, execute SQL queries, compiling scripts, monitoring, and researching security tickets.
  • Data mapping and transformation: Work closely with business analysts and other SMEs to map data fields, perform data transformations, and ensure data accuracy across different systems.
  • Performance monitoring and optimization: Monitor integration performance metrics and proactively optimize integration processes to enhance overall system efficiency.
  • Documentation and reporting: Maintain comprehensive documentation of application and integration processes, changes, and issues. Generate regular reports to communicate status and performance to stakeholders.
  • Collaboration and communication: Collaborate with IT team members, business application owners, and external partners to facilitate smooth integration of various systems and data sources.
  • Software and DB maintenance: Research, install, configure, and test software & database including database modifications, security modifications, overseeing testing through implementation.
  • Design and implement API integrations: develop, test (including participation in code review sessions) and deploy API-based integrations between internal and external systems, ensuring smooth data flow and efficient communication.

Other Duties:

  • Stay abreast of technology trends: Continuously research and evaluate emerging integration technologies, best practices, and industry trends to propose improvements and optimize integration strategies set for by our enterprise solutions architect.
  • Training and knowledge sharing: Participate in training sessions and knowledge-sharing activities with team members and end-users to improve integration understanding and usage across the organization.
  • Cross-functional support: Provide support to other IT and business teams on integration related matters and assist in resolving integration challenges across various projects.
  • Maintain direct contact with vendors for product announcements, upgrades, and installations.

Minimum Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • A minimum of 3 years of experience in designing and implementing API integrations in an enterprise environment.
  • Proficiency in working with RESTful APIs, SOAP services, and other integration protocols.
  • Strong critical thinking skills and the ability to troubleshoot and resolve complex integration issues.
  • Solid understanding of data mapping, transformation, and data validation techniques.
  • Possess strong knowledge of Oracle and SQL Server support tools and advanced SQL exposure and optimization techniques.
  • Excellent communication and collaboration skills to work effectively with cross functional teams.
  • Familiarity with security principles and best practices related to integration processes.
  • Ability to work independently, prioritize tasks, and meet project deadlines.
  • Typical office setting with extensive sitting and computer work. Flexible work schedule including ability to work remotely.
  • Ability to travel around campus for meetings and other work-related events.

Preferred Qualifications:

  • Experience with data warehouse platforms such as Microsoft Synapse.
  • Experience supporting SaaS solutions such as Workday, PowerFAIDS, Slate, Millennium, and Infor.
  • Familiarity with integration platforms and tools such as Snaplogic, Informatica, and Azure Logic Apps.
  • Knowledge of various data formats, including XML, JSON, and CSV.
  • Understanding of enterprise application architectures and database technologies and SQL for data retrieval and manipulation.
  • Experience with version control systems, such as Git or Azure DevOps.

Work Environment

  • Typical office setting with extensive sitting and computer work.
  • Ability to travel around campus for meetings and other work related events.
  • This position may be eligible for up to 2 days remote work. Applicants must be within driving distance of the Waltham, MA campus.

Bentley University requires references checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.

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Confirmed 13 hours ago. Posted 27 days ago.

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