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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. 

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Internship Program 

At Five9 we are committed to providing an exceptional experience for our interns. We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9. Through our Speaker Series, Intern Buddies, Employee Resource Groups, and other events, you’ll have the opportunity to meet and learn from some of the best in the business. 

This is a full-time, paid internship based out of our headquarters in San Ramon, CA. The program runs 12 weeks with the opportunity to start in late May or mid-June. 

As an intern at Five9, you can expect to: 

Learn. Learn about Five9, our culture and what makes Five9 special. 

“I’ve met so many kind, intelligent people since starting, and I’ve learned a lot from them already. Everyone is more than willing to answer any questions I have, and in doing so, have created a healthy and encouraging environment.” – 2022 Advanced Solutions Analyst Intern 

Contribute. Contribute to the success of the company, your team, and real, impactful projects. 

“There hasn’t been a moment where I feel like I didn’t belong at Five9 since everyone has been extremely welcoming and helpful from day one. Whenever I’m in a meeting, my work and opinions are taken into consideration, and I’m always offered support from my team.” – 2023 Data Science Intern

Grow. Grow as a student, an employee, as a person! 

“I am fortunate to work on key strategic projects impacting Five9 customers. My manager and team members are highly supportive and have given me the autonomy to own my project. Everyone, including the leadership team, is approachable and welcoming.” – 2022 Product Management Intern  

The Team

The Technical Writing intern will be an active member of the Product Engineering internal documentation team and will create documentation to support the Engineering and Operations teams.

Responsibilities

  • Create knowledge base articles, SOPs, runbooks, and training videos to support internal teams.
  • Work with Product Engineering teams to consolidate into troubleshooting information.
  • Create documentation using our style guide and writing standards.
  • Use Confluence to create and Jira for tracking work.
  • Use LucidChart to create architectural diagrams.
  • Develop infrastructure documentation and diagrams.

Qualifications

  • Rising college senior or above, pursuing an undergrad degree in computer science, technical writing, or similar field.
  • Must be able to work out of the San Ramon, CA headquarters this summer.

As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.

If you have any questions about the compensation related to this position, please discuss with your recruiter. 

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The hourly compensation for this role is:

$25—$25 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. 

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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