The Salvation Army

Job Description

Job Objective:

The purpose of the Store Production/Department Supervisor is to oversee the production process and the personnel assigned to that process with a focus on meeting established production/sales quotas/goals.

Essential Functions:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. The requirements listed are representative of the minimal education, experience, skills, and/or abilities required for the position.

List functions here:

• Assign, direct and ensures completion of daily tasks for production/department team members.

Including housekeeping for spaces assigned.

• Trains new team members on production expectations and processes.
• Provides quality control inspections, ensuring that only the best product makes it to the floor. (Good,

Better, Best)

• Tracks and reports production at scheduled times.
• Participates in production processes as needed.
• Proficiently uses cash register at locations that require.
• Implement assigned strategies to meet product acquisition, production and sales goals for the

day/week/month.

• Knowing the product acquisition, production and sales goals.
• Diligently implement product rotation process.

o Communicates with assigned personnel to place supply orders for next day’s processing.

o Supports management with store maintenance and appearance.

▪ Follow procedures for maintenance and safety concerns.

▪ are prepared for the next day’s production.

o Looks for ways to improve donor and shopper experience.

o Communicates with the Store Management regarding all facets of the stores operations,

keeping them updated on all incidents and concerns for assigned areas.

o Supports management in creating a positive understanding of policies and procedures.

Directs complaints and criticism to management.

o Supports the protection of the resources under their supervision.

▪ Implement Product Control Procedures preventing shrinkage through theft or

spoilage.

▪ Control property, utility and product supply waste.

• Other Duties: Other duties as assigned by manager or assistant manager.

ADDENDUM:

• Donation Area Supervisors

o Sort, load, and unload all SA trucks per center policy while ensuring order and safety for all

items being loaded/unloaded.

o Receive and receipt donated material as requested by donor, tracking donations per center

policy.

▪ Courteously advise donors of material which is not acceptable.

o Where and when applicable, power sort donations as they come in.

Additional Information

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: High School Diploma or currently pursuing.

Experience: Retail sales production and/or thrift store experience is highly preferred. Has experience following

and giving direction.

Skills/Abilities:

• Ability to speak, write and understand English in a manner sufficient for effective communication

with leadership and field personnel.

• Basic computer skills including but not limited to the use of payroll program and the ability to learn

other programs or systems that are adopted by the TSA ARC.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or

diagram form. Ability to deal with problems involving several concrete variables in standardized

situations.

• Ability to use basic math skills.
• Must be able to pass a pre-employment drug test and background test.

Supervisory Responsibility:

Oversees production team members assigned by management. This may include paid staff, volunteers

and beneficiaries.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job.

Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

While performing the duties of this position, the employee is regularly required to stand; use hands, handle, or feel; and hear or talk.

The employee is frequently required to walk and reach with hands and arms. The

employee is occasionally required to climb or balance; and stoop, kneel or crouch.

The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Travel:

May be required to travel to various locations for work or training.

Working Conditions:

The work environment for this position is a store environment with a quiet to moderate noise level

The environment may be dusty and may experience temperature fluctuations based on weather. May stand for extended periods. Full-time/Part-time position; will require weekend and evening hours

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