At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential.
In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We’re growing rapidly, and we’re hiring passionate, diverse, mission-driven talent to grow with us.
The Support Desk Agent is a virtual-based contractor who is motivated to provide quick and effective service to worldwide participants in our executive development programs. This person champions customer happiness, satisfaction, and success through patience, understanding and both content and technical know-how.
You will serve as a point of contact for our clients and address their questions and needs related to their learning experience on our online learning platform.
Agents will be provided training, resource materials, and ongoing management and support from our team.
We have a range of time blocks we're looking to cover, including days, nights, and weekends. Hours per week will vary over the year based on the ExecOnline program schedule. We are open to flexible schedules ranging from 10-20 hours of availability per week, while there might be an opportunity to take on additional hours based on volume. Candidates must be located and authorized to work in the US.
What we want you to do:
What you need to succeed:
To apply for this position, please submit a copy of your resume and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.
Please note that in order to be considered for this role, you will need to submit your resume, cover letter, and complete the questionnaire.
At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The hourly rate for this role is $20. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate.
Please note, ExecOnline's employee benefits program is for eligible full time employees only.
Benefits, Perks, and Resources:
Commitment to diversity, equity, and inclusion is our ethos. We take diversity in hiring seriously, and encourage you to apply, even if you don’t meet every bullet point to a “T.”
If you have a disability, or any other need that requires an accommodation, please reach out to the recruiting team - we’re happy to help!Read Full Description