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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Verifi, Inc. a Visa company, is currently hiring for a collaborative team-oriented Collections Specialist to join our company!

At Verifi, you will be part of a dynamic environment that supports interdepartmental collaboration, fuels creativity, and provides you with an opportunity to take ownership and play an intricate part in our company’s success.

You will work alongside the brightest and most remarkable individuals in the industry and you will have an immediate impact on our aspirations for global domination and disruption of the payments space. And you will do all this, while challenging your career, giving back to the community, and creating new friendships.

Join Verifi and you join the leading solution in the ecommerce marketplace for payment and risk management.

Position Summary

This role is primarily responsible for collections of past due customer accounts for Verifi, a division of Visa. Verifi is looking for a Collections Specialist with the ability and willingness to learn and assist with revenue operations processes – primarily the collections and balance resolution processes but will be involved in other processes as well. This position requires the ability to learn quickly and work independently in a fast-paced, entrepreneurial environment, as well as strong analytical and problem-solving skills. The ideal candidate must be able to work with external clients and internal partners. 

Essential Functions:

  • Contact customers with past due balances by email and phone to request payment and resolve balances, including providing invoices, statements or other documentation to customers
  • Collaborate with relationship managers, customer support, and other internal functions to resolve balances and customer inquiries
  • Reconcile customer disputes and resolve all A/R related issues with a customer service-oriented mindset
  • Being vigilant about collections, including researching / troubleshooting client data discrepancies and escalating as needed, manage process with customer payment portals
  • Interact professionally and calmly with customers who dispute balances 
  • Understand collections processes, timelines and appropriate practices across multiple geographies
  • Understand complex contract and pricing arrangements with customers to verify balances are correct and collections efforts are in accordance with the contract 
  • Prepare monthly collection report for senior management review and internal delinquency call
  • Maintaining an acceptable days sales outstanding (DSO) levels by enforcing the existing company collection policy
  • Manage multiple tasks simultaneously and meet deadlines, which involves strong planning, organization, and problem solving skills 
  • Work comfortably and independently in a fast-paced environment
  • Perform special projects and ad-hoc analyses as needed 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

  • Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications

  • 2 or more years of work experience
  • Bachelors Degree in Accounting, Finance or Business is preferred
  • Minimum of 3 years accounting experience, mostly focused on Collections
  • AR/Collections experience handling 500+ invoices per month
  • Experience with Excel, specifically comfortable with large Excel files and

ability to perform the following functions: xlookups, pivot tables, sum/if/then

  • Experience with journal entry/batch creation and editing is a plus
  • Experience with Dynamics GP is a plus
  • Strong communication skills, both written and verbal, along with attention to detail

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 65,600.00 to 83,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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Confirmed 15 hours ago. Posted 21 days ago.

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