POLICE COMMUNICATIONS OPERATOR II 

Job Number:

376961

Description

BID/JOB ANNOUNCEMENT

POLICE COMMUNICATIONS OPERATOR II

OFFICE OF EMERGENCY MANAGEMENT AND COMMUNICATIONS

Police Dispatch Operations

Number of Positions: up to 20 pending budget approval

Starting annual salary: $58,560.00

Successful candidates must pass a drug screen and a background investigation. Persons offered employment must pass all pre-employment exams prior to appointment.

This position is open to current S.E.I.U & I.B.E.W. BIDDERS AND the PUBLIC. Only current City employees covered under the City’s Collective Bargaining Agreement with the PUBLIC SAFETY EMPLOYEES’ UNION – S.E.I.U. LOCAL 73 AND I.B.E.W. LOCAL 21 (BARGAINING UNIT 02) are considered BIDDERS and are eligible to bid. Qualified BIDDERS who properly submit a bid application will receive preference over any non-bidders.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION.

Under general supervision, performs dispatching duties, communicating with police units via radio, telephone, or computer-aided dispatch systems to dispatch assignments, and performs related duties as required.

ESSENTIAL DUTIES

• Dispatches field units to reported incidents of crime or emergencies requiring police services
• Prioritizes events to manage police resources optimally and without risking public safety
• Uses a computer-aided dispatch system with interactive mapping capabilities to enter dispatch information
• Operates radio, telephone, and computer console equipment to dispatch or broadcast
• assignments
• Receives information and requests for additional personnel and equipment from field units
• Informs field units of potential threats, risks, and hazards (e.g., involvement of weapons,
• hazardous materials, violent subjects)
• Dispatches police technicians, specialists, and investigators to incident locations
• Monitors the status of dispatched assignments
• Receives information requests from field units and relays information to supervisory personnel
• Receives requests for police, fire, or emergency medical services from the public
• Forwards calls not related to police services to the appropriate agencies
• Solicits descriptive information from callers to determine locations and nature of problems
• Uses GPS to track field unit movement
• Provides on-the-job training of new hires, as required

Additional duties may be required for this position.

Location: Office of Emergency Management and Communications (OEMC)

Address: 1411 West Madison

Days Off: Rotating Days Off (employees are required to work on weekends and holidays)

Watch/Shifts: Various (1st, 2nd & 3rd Watch) 

Hours: 10:00 p.m. - 6:00 a.m.; 6:00 a.m. - 2:00 p.m.; 2:00 p.m. - 10:00 p.m.

• MAY REQUIRE OVERTIME

THIS POSITION IS IN THE CAREER SERVICE.

Qualifications

MINIMUM QUALIFICATIONS

• High School Diploma or equivalence certificate (GED), plus three years of work experience performing high volume public contact work that requires soliciting information either in-person, via telephone or radio
• OR three years of work experience conducting telephone interviews and/or surveys
• OR eighteen months of work experience in receiving and processing or dispatching emergency calls
• OR eighteen months of professional law enforcement officer experience
• OR an equivalent combination of education, training, and experience

Licensure, Certification, or Other Qualifications

• As of the date of application, candidates must have reached their twentieth birthday
• Successful candidates must complete a computerized, job simulation/skills assessment test with multiple components including a keyboard exercise which requires a typing speed of thirty (30) words per minute
• LEADS certification is required prior to completion of probationary period

SELECTION REQUIREMENTS

This position requires applicants to successfully pass a written test/skills assessment with multiple components and complete an interview. Test results will be sent out by the Department of Human Resources after the test results have been compiled and analyzed. Applicants who receive a passing score on the test(s) will be selected to interview. The interviewed candidate possessing the qualifications best suited to fulfill the responsibilities of the position will be selected. If you are a bidder, you will be selected in seniority order according to the collective bargaining agreement.

Preference will be given to candidates possessing at least one of the following: 

• Previous work experience dispatching Police, Fire or EMS using Computer Assisted Dispatch (CAD) system.
• Previous experience as Military Radio Communication personnel.
• Previous experience as F.A.A. radio dispatching personnel.
• A bachelor’s degree

NOTE: A copy of your official transcripts, licenses, valid U.S. Driver's License, or training certificates will be required at time of processing, if applicable.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT. 

City of Chicago is an Equal Employment Opportunity and Military Friendly Employer. 

City of Chicago Department of Human Resources 

Lori Lightfoot Christopher Owen

Mayor Commissioner 

Applications for this position will be accepted until 11:59 pm CST on May 9, 2023.

Job Posting

: Apr 25, 2023, 5:00:00 AM | 

Closing Date (Period for Applying) - External

: May 10, 2023, 4:59:00 AM

BU: 02 | Salary: $58,560.00 

Pay Basis

:Yearly

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