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LSHE Commercial Operations Business Development Head

DHL

Job Title: LSHE Commercial Operations Business Development Head 

Job Location: Miami, FL

At DHL Global Forwarding, PEOPLE matter. The ComOP role will design and develop cold chain solutions for new or existing businesses withing the LSHC sector (Pharma) with responsibility for the US; in coordination with sector specific counterparts in or regions and geographies. Agility is needed to anticipate and translate customer needs into operational processes, offering perfect service quality.

As a commercial operator and solution design leader, the position requires a subject matter expert whose main objective is to develop innovative logistics solutions that meet the customer’s requirements in terms of cost, quality, and performance. These solutions comprise of validations, sop control environments, audits, financial acumen, labor planning, vendor relations, internal/external stakeholder development, automation, IT enablement, sustainability delivery and material handling requirements.

This role is foundationally rooted in business growth measured through gross profit, revenue, and tonnage while demonstrating the best version of Life Science Logistics in the market segment. A well-defined pipeline is critical in establishing the attainment of these business growth metrics.

Key Responsibilities:

Commercial operations responsibilities

  • Position participates and supports commercial, and operations to develop and implement strategies that support customer satisfaction, retention, and growth.
  • Engages commercial and operations management in problem resolution to identify issues affecting work progress and recommends solutions with assistance.
  • Provide Healthcare expertise and leadership to management, operational personnel, and clients.
  • Make sure process metrics are established and reported, for in-line and end-of-line process controls to ensure quality and service promise are met.
  • Manage the overall coordination, status reporting, and stability of customer interactions.
  • Ensure goals and objectives are met within agreed upon time, scope, and resource requirements.
  • Develops and executes business flows and plans that incorporate the following components: time, cost, scope, quality, communications, risk, procurement, and integration.
  • Provide clear and concise project stakeholder communication, as well as internal team communication.
  • Build and maintain effective cross-functional relationships with business leaders, global stakeholders, customers, commercial teams, regulatory, quality, finance, and other key stakeholders.
  • Develop and design validation protocols and delivery of solutions for external and internal customers for pull through and adherence to the solution requirements.
  • Understand and preempt customer needs and integrate this insight into sustainable solution designs.
  • Develop detailed designs for the solution incorporating the scope of services, operating model, resource models, operating cost estimates, recommended selling price, estimated value for the client and draft P&L
  • Capture core data and assumptions that are required to design, cost and price the solution for the customer. This includes the process for capturing all customer insights that might be relevant for this pursuit or future upselling opportunities.

INVESTMENTS- Drive relevant conversations internal and external to define solution investments and market relevancy for sustained growth.

QUALITY- Enable effective value proposition of the quality environment for sales enablement along with demonstration of quality delivery through data insights.

TRAINING AND DEVELOPING LSH KNOWLEDGE in coordination with Product-Develop repeatable and clear training protocols incorporating roles and responsibilities as a tool kit for DHL DGF station and leadership with validation of programs administered.

OPERATIONS- Identify and grow local resources and networks within DHL and its partners for operational alignment on LSHC Pharma trade that is validated for the solution sets in operation.

Skills / Requirements:

  • Bachelors’ degree in the field of Business Administration or a comparable discipline.
  • Previous experience working in a large enterprise as a Program Manager in complex multinational organizations.
  • Ability to handle complex situations with customers and multiple responsibilities simultaneously mixing long term projects with the urgency of immediate demands on the operations.
  • Demonstrated ability to solve business problems.
  • Excellent written and oral communication and interpersonal skills
  • Keen attention to detail with strong analytical, evaluative, and problem-solving abilities
  • Ability to influence in a team-oriented, collaborative environment.
  • Cold Chain and Quality background with demonstrated delivery.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND

A GREAT PLACE TO WORK !

WHY DOES THIS MATTER TO YOU?

  • It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
  • We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
  • And that’s why external organizations have granted us different accolades for our people practices

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

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Confirmed 9 hours ago. Posted 30+ days ago.

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