Application Support Team Manager - (23000DFA)
About the Organization:
The Executive Office of Health and Human Services is the largest secretariat in state government and is comprised of 11 agencies and the MassHealth program. Our efforts are focused on the health, resilience, and independence of the one in three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. The EOHHS services directly touch the lives of slightly more than 1 in 3 residents in the Commonwealth — some of our most vulnerable children, youth, adults, and elders. HHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders and individuals with disabilities with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf or hard of hearing.
About the Role:
EOHHS is seeking to hire an experienced Application Support Team (AST) Manager to work with and direct our Department of Mental Health (DMH) and Department of Public Health Hospitals (DPHH) application support resources. These resources are responsible for the on-going monitoring, maintenance, and support of the new DMH/DPHH Electronic Health Record solution, and other applications used by the agencies.
The AST Manager will be responsible for the day-to-day operations of the application support resources who are responsible for responding to application specific issues, monitoring day to day operations, and coordinating application specific environment configurations and changes. The AST Manager will be responsible for ensuring that our application support team provide high quality support to our customers. This role will also be responsible for ensuring that we meet SLAs for response times and resolution times including coordinating issue resolution with vendors and partners that supply and support systems and solutions to our customers. In addition, the AST Manager will also be responsible for working with our Development and Project Management teams to ensure that new releases of our software are properly tested and that customer issues are resolved in a timely manner.
The primary work location for this role will be 25 Staniford Street, Boston Massachusetts 02114. The work schedule for this position is Monday thru Friday, 9:00AM to 5:00PM EST. This role is expected to participate in after-hours support and on-call rotations.
This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
Duties and Responsibilities:
Preferred Knowledge, Skills, and Abilities:
Education and Certifications:
Pre-Offer Process:
A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.
For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Administrator VII
: United States-Massachusetts-Boston-25 Staniford Street
: Information Systems and Technology
: Exec Office Of Health and Human Services
: Full-time
: Day
: Feb 5, 2024, 3:26:50 PM
: 1
: 92,290.75 - 142,345.36 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Diane Randolph Jones (Diane.RandolphJones@mass.gov) - 8577570096
Bargaining Unit: M99-Managers (EXE)
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Yes
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