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User Research Internship (Summer 2022)

NYC or Remote

Cedar is improving the healthcare financial experience. It’s not hard to see the problem: we bet you or those close to you have your own stories about struggling with medical bills, fighting with health insurance, or trying to find quality care at a reasonable cost. Millions of hours, and billions of dollars are wasted each year. At Cedar, our technology empowers healthcare providers and insurance companies to work together to offer patients an exceptional and affordable financial experience.

We are seeking a User Research Intern to be a part of our Design and User Research team. You will deliver insights to product teams across the product life cycle, from discovery to validation and launch. You will conduct customer research, identifying problems from the user’s point of view, developing insights and opportunity areas as well as supporting ideation.

You will work with Product Managers, Product Designers, Engineers, and Data Science to help build and optimize innovative, usable, and useful products that people love. This internship program is open to everyone who wants to solve ambitious problems and develop their user research skills. Career switchers, welcome!

What you’ll do

  • Learn to advocate for both B2B and B2C users, ensuring that the product experience is aligned to user needs and expectations
  • Collaborate with designers, product managers, and engineers to discover and prioritize research opportunities for new and existing products
  • Lead your own signature project, in which you will drive the end-to-end research process
  • Learn and advocate for different research methodologies 
  • Become more experienced with utilizing appropriate tools and methods, and crafting relevant questions to ask research participants
  • Analyze and communicate insights to your dedicated research teams

What you’ll bring

  • A major in CHI/HCI, Social Science, or another User Experience-related field. Those with other UX-related industry experience are also welcome to apply
  • Some knowledge of qualitative and quantitative research methods
  • Experience with some aspects of research (study design, recruiting,moderation, analysis, or reporting)
  • Curious, creative and pragmatic approach to solving problems
  • Strong consensus building, persuasion, and presentation skills
  • Positive demeanor and strong interpersonal skills
  • Thrives in ambiguity and fast-paced environments

What do we offer to the ideal candidate?

  • A paid, full-time internship that runs from May 30 to August 12, 2022
  • Visit or work out of our NYC headquarters in beautiful Tribeca
  • An opportunity to work on a platform that is scaling very rapidly, engaging with millions of patients per year and growing at a rate of 360% YoY as of January 2021
  • The ability to impact the growth of our company, we value all comments and suggestions

Learn more about us

How we use data science and design to learn more about our users - https://medium.com/the-patient-experience-studio-at-cedar

How we support diversity, equity and inclusion - https://www.cedar.com/dei/

Read up on our products - https://www.cedar.com/cedar-suite/

Applicants must be currently authorized to work in the United States on a full-time basis.

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Confirmed 23 hours ago. Posted 30+ days ago.

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