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Position Summary

As part of the Digital & D2C team, the CRM Database & Loyalty Specialist will play a pivotal role in further developing Samsung’s digital marketing capacities by executing CRM activities and by running loyalty schemes for all product divisions.

Role and Responsibilities

Key objectives:

The successful candidate will run CRM activities and manage loyalty platforms by ensuring compliance and timely submission of required actions in order to drive retention, loyalty and sales.

Main responsibilities:

For the CRM part

  • Coordinate between digital marketing professionals (internal) and developers/agencies (external) in order to execute email campaigns (tease, launch, trigger, buy-now)
  • Support Estore’s CRM plan
  • Develop and execute local retention programs in collaboration with product divisions

For the Loyalty part

  • Manage Samsung’s loyalty platform (Samsung members) – Brief and follow up with developers (external)
  • Execute loyalty campaigns
  • Develop and execute local loyalty programs in collaboration with product divisions

Skills and Qualifications

Ideal candidate:

  • Bachelor degree in Business Administration, Marketing or a related field.
  • 2-4 years of experience in CRM related positions
  • Excellent command of English language, both written and oral skills.
  • Strong computer literacy (mainly Excel, Powerpoint).
  • Detail-oriented, highly organized and multitasking
  • Ability to work within a fast-paced multinational working environment with tight deadlines
  • Collaborative with a strong team spirit
  • Flexible / Adaptable to change in a rapidly evolving digital world
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Confirmed 5 hours ago. Posted 30+ days ago.

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