Fidelity

Job Description:

The Role

As a member of the User Experience Research Team, you will contribute to Fidelity’s future growth using human-centered design to understand people, generate new offerings, and rapidly experiment new ideas! You will dig into complex, ambiguous, human-centered problems. You will be charged with designing and conducting customer research, identifying the problem from the user’s point of view, developing insights and opportunity areas, leading ideation, and testing through prototypes.

The Skills and Expertise You Bring

• Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
• Research skills to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)
• Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance and feedback research, etc.)
• Business expertise: ability to understand business drivers and provide research consultation
• Ability to work with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insights
• Synthesis expertise—ability to get to the “so what”; surfacing fresh insights and opportunity areas from research
• Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies
• Entrepreneurial and curious mindset, strong communication and interpersonal skills
• Ability to teach others about User Experience Research
• Ability to drive research programs with proven leadership skills
• 7-10 years of proven experience conducting/leading Design Research/ User Experience Research efforts
• Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred

The Team

Fidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive, and easy experience that meets their needs. Core to meeting our strategic intent is understanding human behavior and perception assembled through meticulous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to tackle, the right solutions to build, and the best execution of those solutions. In this role, you will partner closely with UX designers, product management, technologists, marketers, and data analysts to help us bring new and improved experiences to our current and prospective customers. You will report to a UX Research Director.

Certifications:

Category:

Information Technology

Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).