Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
Under the general direction of the Job Center Director, with wide latitude for the exercise of independent judgment and initiative, the Deputy Director of a Family independence Administration Job Center is responsible for the organization, direction and supervision of the Case Management, Case Establishment, and the Case Support units which facilitate eligibility determinations for initial and ongoing public assistance benefits and all employment related activities that will enable participants to achieve their maximum level of self-sufficiency.
This position is interchangeable and is utilized in any FIA Job Center/Model Office location or specialized FIA Job Center/Model Office location which includes, but is not limited to, the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment Services Center.
The Family Independence Administration (FIA) is recruiting for two (2) Administrative Job Opportunity Specialist NM I, to function as Job Center Deputy Directors, who will:
the resolution of matters relating to public assistance client appeals, ensuring that Agency’s
requirements are met for opening, reopening, denial, closing, change in case status and
change in benefit entitlements to prevent loss of public funds; ensure compliance with
mandated signage being properly posted.
ensure that eligibility rules are adhered to and that the required time frames are met in order to
increase the Fair Hearing Win rate in that the Job Center’s case actions are upheld; manage the
processing of case actions in accordance with predetermined priorities to measure accuracy
and the impact on the payment accuracy rate.
Family Independence Administration Job Center/Model Office which includes, but is not limited to,
the Family Services Call Center, Veterans Job Center, Union Square Job Center, Refugee Job
Center, and Residential Treatment Services Center, the latter of which are designed to facilitate
service delivery to specialized populations in order to minimize wait time and assist participants in
achieving maximum self-sufficiency.
curriculum; monitors and evaluates training programs to ensure that Agency and program’s goals
are met; monitor training attendance by staff; assesses training effectiveness and provides
feedback to the Director; manages staff development initiatives.
welfare, the individual’s personal responsibility of seeking employment, the availability of various
community resources to satisfy the Agency’s goal of assisting public assistance recipients in achieving
their highest level of self-sufficiency.
Agency regulations by conducting management audits of operating routines, methods and processes
for public assistance and food stamps; insure that the error/fraud reduction programs are followed;
respond to service complaints in a timely and accurate manner.
to outside agencies, as needed in consultation with specialized Human Resources Administrative staff;
such agencies include, but are not limited to, Social Security Administration (SSA), Department of the
Aging (DFTA), and Agency for Children’s Services (ACS).
Center actions are upheld; provide supervision and leadership to center employees and works closely
with supervisory staff to ensure that services are provided appropriately and in a timely manner; ensures
timely compliance with Fair Hearing decisions.
electronic generation of public assistance and food stamp benefits; notify Management Information System
(MIS) of breakdowns and insure the rapid deployment of technical personnel.
Qualification Requirements
1. A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
2. A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
3. Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year; year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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