The Bronx Museum of the Arts has flagged the Deputy Director job as unavailable. Let’s keep looking.

Job Description

Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the general direction of the Job Center Director, with wide latitude for the exercise of independent judgment and initiative, the Deputy Director of a Family independence Administration Job Center is responsible for the organization, direction and supervision of the Case Management, Case Establishment, and the Case Support units which facilitate eligibility determinations for initial and ongoing public assistance benefits and all employment related activities that will enable participants to achieve their maximum level of self-sufficiency.

This position is interchangeable and is utilized in any FIA Job Center/Model Office location or specialized FIA Job Center/Model Office location which includes, but is not limited to, the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment Services Center.

The Family Independence Administration (FIA) is recruiting for two (2) Administrative Job Opportunity Specialist NM I, to function as Job Center Deputy Directors, who will:

  • Manage the activities of the Family Independence Administration Job Center staff involved in

the resolution of matters relating to public assistance client appeals, ensuring that Agency’s

requirements are met for opening, reopening, denial, closing, change in case status and

change in benefit entitlements to prevent loss of public funds; ensure compliance with

mandated signage being properly posted.

  • Manage all aspects of the application and recertification processes for public assistance, to

ensure that eligibility rules are adhered to and that the required time frames are met in order to

increase the Fair Hearing Win rate in that the Job Center’s case actions are upheld; manage the

processing of case actions in accordance with predetermined priorities to measure accuracy

and the impact on the payment accuracy rate.

  • Assist the Job Center Director in directing the activities of the various program components of the

Family Independence Administration Job Center/Model Office which includes, but is not limited to,

the Family Services Call Center, Veterans Job Center, Union Square Job Center, Refugee Job

Center, and Residential Treatment Services Center, the latter of which are designed to facilitate

service delivery to specialized populations in order to minimize wait time and assist participants in

achieving maximum self-sufficiency.

  • Determine training needs of Job Center staff; oversees planning and development of training

curriculum; monitors and evaluates training programs to ensure that Agency and program’s goals

are met; monitor training attendance by staff; assesses training effectiveness and provides

feedback to the Director; manages staff development initiatives.

  • Supervise the implementation of all Welfare Reform initiatives, including the emphasis of work over

welfare, the individual’s personal responsibility of seeking employment, the availability of various

community resources to satisfy the Agency’s goal of assisting public assistance recipients in achieving

their highest level of self-sufficiency.

  • Evaluate legality and appropriateness of case actions to ensure adherence to Federal, State and

Agency regulations by conducting management audits of operating routines, methods and processes

for public assistance and food stamps; insure that the error/fraud reduction programs are followed;

respond to service complaints in a timely and accurate manner.

  • Oversee proper referrals to the Office of Child Support Enforcement, where appropriate; make referrals

to outside agencies, as needed in consultation with specialized Human Resources Administrative staff;

such agencies include, but are not limited to, Social Security Administration (SSA), Department of the

Aging (DFTA), and Agency for Children’s Services (ACS).

  • Monitor the Fair Hearing process; improve the Fair Hearing Win rate which measures whether Job

Center actions are upheld; provide supervision and leadership to center employees and works closely

with supervisory staff to ensure that services are provided appropriately and in a timely manner; ensures

timely compliance with Fair Hearing decisions.

  • Manage the accuracy and timelines of information entered on to centralized computer systems for the

electronic generation of public assistance and food stamp benefits; notify Management Information System

(MIS) of breakdowns and insure the rapid deployment of technical personnel.

Qualifications

Qualification Requirements

1. A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

2. A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

3. Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year; year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Read Full Description
Confirmed 15 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles