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Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Media, PA branch is looking for a new Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team.

Your Role

As Customer Care Specialist, you will be responsible for ensuring operational excellence focus well as serve as provide excellent customer service/support to Kuehne +Nagel's Healthcare customer base (both existing, and new opportunity). You will use your knowledge of Airfreight Forwarding, the Kuehne+Nagel PharmaChain product as well as Good Distribution Practices to help your customers with challenges they face on a daily basis, answer questions and investigating complaints (TIP/CAPA). Furthermore, you will use your knowledge on Kuehne+Nagel Products and service offerings to create innovative solutions to meet existing and potential customer needs.

Your Responsibilities

  • Create and manage documents and system requirements for new customers.
  • Assist key clients by aligning their queries with our product offerings.
  • Collaborate to address business-related doubts and create solutions.
  • Investigate deviations and handle complaints using our systems.
  • Relay instructions promptly between teams and customers.
  • Manage payment instructions and disputes when requested.
  • Track shipments, anticipate issues, and inform clients.

Your Skills and Experiences

  • Bachelor's or equivalent experience
  • 3+ years Air logistics Healthcare experience, import or export
  • 2+ years Customer Service experience
  • Proficient Microsoft 365

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1

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Confirmed 21 hours ago. Posted 20 days ago.

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