We are looking for a Support Engineer-I to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare.
A Day in the Life at Innovaccer
Create world class customer facing documentation which would delight and excite customers
Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
Convert tacit knowledge to implicit knowledge
Required Skills:Experience in SQL/ Linux / Unix.
Strong experience with troubleshooting cloud-based technologies. (Linux/Unix systems).
Good Exposure to workflow automation tool(s). At least must have worked as a user to a Service Desk /workflow / Monitoring tools / Runbook automation tool (CA / BMC / HP / IBM /JIRA / etc).
Troubleshooting technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
Analytics Tools (Sisense, Power BI or Tableau) – (Good to have)
Support Processes (SLAs, OLAs, Product or application support)
Collaborating with Product Managers, SMEs & BAs to create clear & concise written material.
An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.
Excellent communication skill - Written and verbal.
Comfortable to work in night shift and rotational shifts.
What We Offer
Industry certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, we’ll help you dive in and get certified.
Quarterly rewards and recognition programs: We foster learning and encourage people to take risks. We recognize and reward your hard work.
Health benefits: We cover health insurance for you and your loved ones.
Sabbatical policy: We encourage people to take time off and rejuvenate, learn new skills, and pursue their interests so they can be inspired to generate new ideas with Innovaccer.
Pet-friendly officeand open floor plan: No boring cubicles.