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Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Director of Fulfillment Operations leads operations for several fulfillment sites within a defined geographic region. They develop current and future fulfillment site leaders while promoting a culture of high performance and engagement. They lead through operational excellence and delivering top-tier customer service, they prioritize listening, removing success barriers, and best practice implementation in collaboration with store operations.

What You’ll Get

  • Competitive salary plus annual bonus opportunities.
  • Weekly payday on every Friday!
  • Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • View all our health, wealth, and life offerings at www.safelitebenefits.com.

What You’ll Do

  • Direct annual and long-term business planning, aligning with regional needs and company objectives with a focus on business outcomes (i.e. NPS, Cost per Unit, on-time delivery, shipment quality, associate retention, and engagement).
  • Inspire fulfillment location leaders to surpass business objectives by connecting them with company mission, vision, values, and strategy.
  • Oversee the talent cycle: selection, onboarding, training, development, and performance management.
  • Effectively manage market P&L, maximizing profits and minimizing losses.
  • Evaluate and foster leadership and associate capabilities to meet business needs, prioritizing development activities and succession planning across locations.
  • Partner with field stakeholders to enhance regional operational processes, ensuring exceptional end-to-end fulfillment experiences that exceed quality and service standards and drive adoption of best practices.
  • Review performance progress and opportunities with fulfillment leaders frequently to ensure each location meets or exceeds goals.
  • Ensure compliance with pertinent Federal, state, and local regulations including OSHA, CDL, DOT, and MHE within defined region. 

What You’ll Need

  • Must be 18 years old.
  • Valid driver's license required; successful Motor Vehicle Records check (MVR) completion.
  • 7-10 years of leadership and supervisory experience, including leading other leaders.
  • 7-10 years of experience in supply chain, fulfillment, or distribution segments preferred.
  • Multi-site management experience preferred.
  • Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality, business partnerships, and customer outcomes.
  • People-first mentality with a solution-oriented approach.
  • Ability to travel up to 50% with the ability to work at a physical Fulfillment location within the region.

Apply today to start your fulfilling journey!

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.


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Confirmed 3 hours ago. Posted 30+ days ago.

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