Customer Service Representative I

Quest Diagnostics

Customer Service Representative I | Maryland Heights, MO

Monday to Friday

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. 

  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. 
  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. 
  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records. 
  • Report laboratory results to clients and patients using established protocols. 
  • Follow through in a timely manner to resolve all issues and concerns. 
  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. 
  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 


Required Work Experience: 


Preferred Work Experience: 

One (1) to two (2) years of customer service and/or related health care experience preferred. Previous medical or clinical laboratory background preferred. 

Physical and Mental Requirements: 

  • Sitting for long periods of time. 
  • Repeating motions that may include the wrists, hands , and/or fingers. (Typing) 


  • Proper telephone etiquette to handle customer inquiries 
  • Basic knowledge of operating office equipment 
  • Understand the importance of Quality Service and how it is measured 


  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers 
  • Proficiency in basic computer skills (Word, Excel, Outlook) 
  • Ability to multi-task and work in a fast-paced environment 
  • Strong organizational skills 
  • Ability to analyze and solve problems. 
  • Good listening skills 
  • Ability to maintain professional and tactful manner in stressful situations 
  • Ability to deal with client information in a confidential manner 


High School Diploma or Equivalent(Required)



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