Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism
Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s
Agency Management and Process adherence - Ensure high productivity of CLCM Agency management
B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction
Billing related complain reduction – Complaints related to billing / No. of unique customer complaining
Churn - drives churn through agency manpower
Skills Required
Prioritization of deliverables and expectations
Ability to influence people at all levels internally and among partner management
Planning and execution management
Crisis Management and contingency planning
Ability to review, analyze and understand trends
Relationship Management / Negotiation Skills
Educational Qualifications
Full Time graduate, preferably MBA/ PGDM
Work Experience
Overall 7-8 years of experience of which at least 3years in the area of customer service management, and governance and process improvement.