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Company Description

About Jobstreet by SEEK

SEEK’s portfolio of diverse businesses, which includes Jobstreet and JobsDB in Asia, make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at Jobstreet by SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Place to Work 2023 In Tech (third year in a row). In Malaysia, where SEEK’s Asia HQ is located, we received four accolades at the TalentCorp Life at Work Awards 2023, including first runner-up for Best International Organisation and champion for Best CHRO. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Job Description

Job Summary: A Customer Support Officer works hand in hand with Account Managers in providing solutions on concerns raised by customers. The role requires regular interactions with customers to ensure product satisfaction and its ease of use.

Job Description:

  • Effectively answer concerns raised via phone and/or email, providing product and service information, as needed. Act as first level escalation point for critical issues.
  • Proactively do outbound calls to educate customers and helping them achieve an efficient talent sourcing process.
  • Conduct regular touch base with customers to establish customer loyalty.
  • Educate customers on system/platform via zoom webinar
  • Review ads posted by customers, ensuring quality and making recommendations to promote maximum number of suitable applications.

Qualifications

  • Candidate must possess at least a Bachelor’s/College Degree in any field.
  • At least 1 year of working experience in a customer service role handling emails and calls. Experience in a customer-facing role is an advantage
  • Outbound call experience in a B2B environment is essential
  • Excellent oral and written communication skills a must. Able to communicate to different levels of clients
  • Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.
  • Team player and adaptable to change/fast paced environment.
  • Currently on a Hybrid work setup (2-3 days working in BGC office)

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

As a part of the application process for this role, we will transfer your Job application details to our Application Tracking System

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees

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Confirmed 15 hours ago. Posted 2 days ago.

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