KRA Name
KRA Description
IR Enhancement
I.Monthly IR Achievement - as per Target methodology- 100 %
II.CND Achievement > 90 %
III.Link Count Delivery: 80 %
Brilliant Customer experience
I.Reduction in Repeat [90D] by 25 % - SIP Effectiveness
II.Customer attributed issues & Overall Interactions reduction - Target 30%
III.Revenue Maximization by Upgrade of Highly Utilized Ckts- 70% count
IV.Inventory reconciliation/SLA Sign off-100% & penalty reduction by 30%
Account Management
I.0-45 days collection – 100%
II.Net Bad Debt Zero
Digital Adoption & Compliances
Compliances as per Score card (Assurance & Projects) - 100 %
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