Technical Account Manager
Our Story
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.
Overview
We are seeking a dynamic and customer-focused individual to join our team as a Technical Account Manager. As a crucial member of our organization, you will play a pivotal role in ensuring customer satisfaction through effective engagement and support. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering exceptional service.
Few Words About the Team:
Currently we are team of 15 engineers (spread across Morocco and the UK). Together with the team. The entire EMEA Support Team at Arrow ECS is around 40 engineers.
What You Will Be Doing at Arrow?
Your main focus will be on enhancing the value customers receive from our product or service, prioritizing their satisfaction, and actively engaging with clients after the sale to facilitate smooth onboarding, provide proactive support, and cultivate ongoing satisfaction. Your primary responsibility will be providing exceptional assistance and support to our clients. You will help them plan and build solutions using best practices, coordinate access to subject experts, and present insights and recommendations, in details:
Relationship Building & Customer Satisfaction:
Product Demonstrations:
Customer Support & Problem Resolution:
Training and Documentation:
Metrics Tracking:
Who Are We Looking For?
The ideal candidate would be someone passionate about delivering top-notch customer service. We are looking for a problem solver with excellent communication skills and technical skills (networking, security, Linux). In this role you will have the opportunity to acquire lots of new skills, build strong relationships with high sales team. So it's important that you are keen to learn and embrace new technologies and commit to deliver long-term great customer experience.
Therefore, what is essential for us:
What is in it For You?
For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies to large enterprise corporations.
We believe in supporting new engineers in their training with industry recognized qualifications, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies. Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications. We will tailor your development and we will ensure that we hone your technical, customer service and professional skills.
Arrow is an equal opportunity employer. All applicants will be considered for employment without paying attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.
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MA-Casablanca, Morocco (Boulevard Al Quods)
Full time
Sales
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