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Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified. We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Responsibilities:

  • Create support request for the issues raised by Keysight customers.
  • Enter new customer information into system.
  • Update existing customer information
  • To provide telephone and email support, assisting customers with operation and configuration of Keysight hardware and software.
  • Assist customers with reported product failure and take actions to resolve issues.
  • Identify and escalate priority issues
  • Assist customers with hardware and software upgrades
  • Troubleshoot hardware issues
  • Help customers with Keysight Technologies equipment configuration
  • Assist customers with product installation
  • Assist customers with software licensing
  • Achieving customer satisfaction and support metric goals

Requirements:

  • Bachelor’s degree in electronics and communication engineering or electrical and electronics engineering
  • Excellent verbal and written communication skill.
  • Customer Service experience a plus
  • Spoken and written Italian. Spanish as a language is nice to have.
  • Knowledge of Basic Electronics, multimeters, oscilloscope, power supplies, signal generator, signal analyzer, TCP/IP Networking technologies

Nice to have:

  • Has used an IT Service Management tool (Ticketing service desks)
  • Any relevant experience in Customer Support
  • Windows/Linux troubleshooting skills

Job Function

Business:

Keysight Global Services Organization

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

Staffing Recruiter:

Martin Espejo

Candidates can be considered to work from the following locations:

EMEA : Romania : Bucharest : Bucharest

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Careers Privacy Statement 

  • Keysight is an Equal Opportunity Employer***
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Confirmed 15 hours ago. Posted 19 days ago.

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