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ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:

The purpose of this role is to ensure the efficiency of the department and provide support for team members regarding training, troubleshooting, and process implementation. 

What You'll be doing Everyday:

  • Respond to requirements inquires coming from internal groups in a timely manner
  • Research and update the admission info for our requirements database
  • Research and document admission requirements and education credentials for new programs
  • Attend partner schools virtual and/or in-office meetings
  • Provide ideas about how to maximize accuracy and response times
  • Analyze the impact of inaccurate admission requirements and documenting lessons learned
  • Review cancellations/rejections/experiment application result and take the appropriate actions
  • Create new knowledge base articles
  • Review accuracy of the existing knowledge base articles and take appropriate action
  • Review the work that has been completed by junior team members and provide feedback
  • Answer team members’ technical questions in a timely manner
  • Lead the project and ensure the expected deadline and outcome would be met
  • Collaborate with other teams for complicated case escalation
  • Added responsibilities will be assigned as needed

What you Bring to the Table: 

  • 2-5 years experience in education credential evaluation
  • Good knowledge of at least one country education system other than Canada and US
  • Reading and speaking proficiency in a language other than English is an asset
  • Experience using Google and Office Suites, Adobe Acrobat, etc.
  • Exceptional interpersonal, verbal, and written communication skills
  • Aptitude for prioritizing tasks with excellent organizational skills
  • Strong analytical abilities, detail-oriented, high level of accuracy and ability to maintain confidentiality
  • Adept researching, investigating and problem-solving capabilities
  • Able to work in a collaborative, teamwork environment
  • Able to multi-task and shift roles as per the need/requirement for the day to meet deadlines
  • Able to work in a collaborative, teamwork environment
  • Able to adapt to new policies and procedures
  • Good knowledge of customer service standards

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 800,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started. 

ApplyBoard’s 1,350 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a four-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

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Confirmed 4 hours ago. Posted 6 days ago.

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