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Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.

Activities to be performed:

  • Set up new client job codes in the firm’s proprietary accounting software (iPower), including all associated maintenance (e.g., budget rates)
  • Monitor WIPs, review engagement letters to determine fees to be charged, and liaise with managers to ensure out of pocket expenses are captured
  • Draft, finalize, and issue invoices to clients on a timely basis to support achievement of partners’ monthly billing targets (i.e.,NIDO)
  • Liaise with managers to ensure internal revenue allocations are agreed in advance and billed as part of the progress billing cycle where applicable
  • Respond to client queries regarding invoices, including preparation of analyses and preparation of amended invoices when required (as directed by the partner/manager)
  • Prepare, finalize and issue credit notes, and prepare bad debt request forms or cash transfer request forms with partner approval
  • Update and manage fee and billing schedules
  • Maintain and build internal and external client relationships by providing exceptional client service, and assisting with resolving complex client issues and suggest favorable solutions
  • Prepare monthly detailed analysis of WIP (as required by the partner/manager) to ensure the WIP value reflects what is expected to be recovered in fees from the client. When it doesn’t, prepare month-end WIP provisions for review with partner/manager
  • Monitor and/or manage the partner’s overall financial investment, including WIP, A/R and cash collection actuals to target (i.e. NIDO)
  • Track fees against budget, and conduct global fee reporting as required
  • Generate monthly aged A/R reports and review with partner to determine actions required for aging accounts
  • Provide collections with outstanding payment requests, as directed by manager/partner
  • Maintain A/R notes against the bill record to describe any follow up activities performed
  • Prepare and maintain Year-to-Date fee summaries as required
  • Bachelor's degree or equivalent in Commerce/Finance
  • Moderate level knowledge in Microsoft Suite (primarily Excel and Word)
  • Senior Associate 4 year to 6 years of professional experience in reporting or billing related work.
  • Ability to work independently or with very little supervision.
  • Good communication skills (both written and verbal).
  • Ensuring high standard of quality in deliverables and being proactive and ensuring timely completion of assigned work.
  • Experience working in a professional services firm is an asset, as is client service experience
  • Experience supporting senior level staff
  • Strong understanding of end-to-end financial processes including a numerical aptitude
  • Strong knowledge of internal systems such as Lotus Notes and the firm’s proprietary accounting software (iPower)
  • Demonstrates a commitment to providing excellent client service, by building and maintaining productive relationships with both internal and external clients
  • Demonstrates ability to manage relationships and communicate effectively at all levels
  • Confidence in ability to work in a highly technical and changing work environment
  • Confidence to engage partners in billing, A/R management and collections activities
  • Demonstrates a professional attitude, discretion, integrity and tact at all times
  • Able to negotiate and influence effectively, with an ability to challenge in a constructive manner
  • Strong written and oral communication skills
  • Self-starter with the ability to manage multiple projects and meet deadlines
  • Strong technical skills in Excel and Word
  • Demonstrates ability to work in a multi-tasked, fast-paced and changing matrixed environment independently, and with minimal direction
  • A demonstrated commitment to valuing differences and working alongside diverse people and perspectives

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

June 27, 2024

Read Full Description
Confirmed 8 hours ago. Posted 8 hours ago.

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