The Role Responsibilities


  • Conduct Client Due Diligence (CDD) / Group Introduction Certificate (GIC) on Global Banking clients and related activities including Financial Crime Risk.
  • Ensure there are no overdue CDDs and also ensure fast TAT in executing the CDDs and account opening.
  • Update the Global Banking (“GB”) team with the CDD and account opening guidelines, regulations and processes.
  • Ensure there is robust CDD system in place with high quality of data integrity and monitoring.


  • To support the CCIB on processing the CDD/ GIC for on-boarding.


  • Working with Relationship Managers and COBAM Specialist to understand the client, correctly assess the client’s AML Risk, gather documentation from publicly available sources, liaise with clients / other departments (wherever required) and produce high quality & timely CDDs and statistical reporting. 
  • Use SCB systems (i.e., eCDD+) to record, renew and maintain records of CDDs and account opening.
  • Responsible for CDD of reactivated dormant accounts, closure of CDDs for account exited, and internal procedure on account closing.
  • Endeavour to ensure that there are no overdue CDDs.
  • In case of overdue CDDs, make sure that they are within the threshold limit.
  • Provide Relationship Managers with insights into clients’ Anti-Money Laundering (AML) risk and develop an understanding of Industry sector, client information and other relevant factors that could impact the Bank’s AML risk. 
  • Liaise actively with the CDD QA, Relationship Managers and members of the Operational Risk and Compliance functions.
  • Maintain CDD at the highest level of quality to protect the Bank from regulatory risk which could result into financial and reputational damage. 
  • Seek approval from CMLCO where necessary.
  • Enhance the customer experience by ensuring that CDD and account opening is customer centric and straight forward.
  • Ensure that relevant GB staffs know who to contact in the business for advice on the details of WB CDD requirements for account opening.
  • Update the GB team with CDD and account opening guidelines, regulations and processes. Constantly review the process, system and underlying policies to ensure that they are efficient, fit-for-purpose and provide feedback to appropriate authorities.
  • Ensure that relevant GB staffs have sufficient knowledge of the WB CDD and account opening process to do their work. Assist in disseminating CDD-related training and communications to the GB community and to implement new policies, processes or systems which relate to the CDD model.
  • Assist in FCR/AML tasks and ensure outcome meets the minimum deliverables required in each case assigned.
  • Collect business feedback on CDD procedures and ensure that reaches the CMLCO and WB FCR as appropriate. 
  • Monitor/follow up CDD/GIC with GAM for existing and new customers.

Risk Management

  • To ensure that the CDD/GIC has been processed in compliance with Group CDD procedure and Country Addendum.


  • To complete the CDD/GIC in compliance with Group CDD procedure and Country Addendum.

Regulatory & Business Conduct 

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key Stakeholders

  • CCIB stakeholder

Our Ideal Candidate 

  • This role has to complete all mandatory e-learnings per Group requirement.

Role Specific Technical Competencies

  • Details Oriented
  • Self-Starter
  • Resilience

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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