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BACKGROUND: 

The International Rescue Committee (IRC) is one of the world's leading crisis response agencies, providing life-saving assistance and supporting recovery and reconstruction for people affected by war and natural disasters. Active in public health, education, livelihoods, women's empowerment, youth development, and protection and promotion of rights, IRC assists people from harm to home. 

The IRC was registered in Uganda in mid-1998 and implements rehabilitation activities in the sectors of Child and Youth Protection and development, Health, Economic recovery and Development and women protection and empowerment as well as contributing to the response to the Southern Sudanese Refugee situation. IRC Uganda has a head office in Kampala, field offices in Kiryandongo, Lamwo, Moroto, Kyaka and West Nile.

Job Overview: 

Working under the supervision and guidance of the MEAL Officer and the CRA manager, the volunteer will be based at IRC Urban Office in Kampala. The CRA volunteer will work closely with all program staff in the field to support IRC client engagement commitments, contribute towards improving program quality and accountability through documenting tracking for client feedback and rumors, enhance client feedback data management systems and processes across all IRC programs. The position will support measurement in the Field Office. The CRA volunteer will support the project team in managing client feedback arising from project implementation to support the realization of the organization’s commitment of having clients at the center of program implementation.

Duties and Responsibilities:

  • Conduct regular FGDs and meetings with different stakeholders to solicit feedback on Kulea Watoto project work in consultation with the MEAL officer.
  • During distributions, establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.
  • Prepare CRA reports based on consolidated analysis of client feedback recorded via proactive and reactive channels, to be discussed at field meetings and project review meetings.
  • Work with the Kulea Watoto project team to update client feedback registers and databases.
  • Collect and manage feedback and complaints from Kulea Watoto project clients including tracking timeliness of response to feedback and complaints.
  • Support data entry of feedback data into the online Client Feedback database.
  • Participate in all project information sharing activities on accountability to identify and document relevant feedback for the program.
  • Working closely with the MEAL Officer to monitor adherence to the client responsiveness SoPs.
  • Compile weekly reports and share with supervisor highlighting achievements in the week, challenges, and support needs.
  • Work closely with program teams to raise awareness on feedback information such as the feedback channels factoring in the vulnerability groups.
  • Any other duties assigned by the supervisors.
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Confirmed 16 hours ago. Posted a day ago.

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