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Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

Currently, we are looking for a Sr. Solutions Engineer to take care of our most challenging enterprise customers. The ideal Solutions Engineer is passionate about our Cloud Platform vision, can act as a customer's trusted advisor and technical consultant. This individual will work with enterprise-level customers.

Responsibilities:

  • Have strong business acumen to define and produce product architectural solutions
  • Provide pre-sales support and technical assistance for strategic accounts as well as technical expertise for complex architectures
  • Interface with technology partners and vendors to develop, test, and certify cross-functional designs
  • Be part of quality assurance testing and business use case testing to help identify, assess and mitigate issues for each product release and provide feedback to development teams
  • Prioritizing customer product requirements and requests
  • Engaging with product management on roadmap, release, and development
  • Leading technical solution design, testing, implementation, testing, certification
  • Providing technical thought leadership and industry influence
  • Leading strategic technical engagements directly with customers

Requirements:

  • 15+ years experience in the communications and/or software applications industry
  • 15+ years of technical experience in Collaboration technologies
  • 15+ years in a customer-facing technical role 
  • Expertise in UCaaS focused on Legacy and Cloud PBX focused global deployment
  • Strong understanding of network, infrastructure, security components
  • Ability to develop, present, explain, and evangelize the value and vision of proposed architectures and solutions to a wide audience
  • SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
  • Virtual Desktop Infrastructure knowledge is beneficial (Citrix, VMware, etc.)
  • Ability to design, develop content and deliver technical training
  • Create, present and document technical solutions
  • End-to-end IT systems knowledge
  • Industry expert level solution sales ability
  • Ability to apply IT Systems knowledge to customer solution design
  • Formulate and communicate a technical solution/vision
  • Understand Zoom partner and ecosystem partners, products, and applications
  • Mentor developing team members
  • Act as a leader when the situation warrants
  • Be flexible and able to function in a high growth environment
  • Thorough competitive knowledge (in their area of specialization) including solution, technology, and product offerings
  • Zoom Communication platform and end-to-end positioning 
  • Ability to communicate and empathize with all levels of customers – executives, end-users, and developers
  • Self-motivated with the ability to dive right in, be effective, and make a difference
  • Bachelor’s degree in a related field preferred
  • Holding expert-level collaboration certification or patent strongly preferred

Explore Zoom:

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Confirmed 21 hours ago. Posted 30+ days ago.

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