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  • Eliminate failures leading to poor experience – bringing down customer’s interactions across all channels.
  • Digitizing customers’ life cycle journeys to increase self-serve, therefore bring down interactions at assisted channels.
  • Manage Experience & GTM for new system integration (BSS, OSS, FX, NMS, etc) and any product launch
  • Continuous audit/review CLM journeys & to optimize them by digitizing & eliminating defects
  • SOP & SLA adherence of customers’ requests (SRs, Orders, etc)
  • Manage service communication – Enable relevant KCIs on channels, integrate them with CLM, ensure DLT registration, etc
  • Cost optimization for managed partners by automating process
  • Driving auto heal by ensuring data quality management across systems
  • Readiness at Service Portal, Airtel thanks App, Touch point & GTM for everything happening in the business
  • Tracking & reporting of relevant KPIs.

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. 

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. 

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’ .

The future leaders and the game-changers. People at Airtel are smart, sharp and thrive on taking risks. You will be a part of some incredible teams that have created many industry first innovations. You will work with people who are relentless and own a vision. They are working to make Airtel the digital frontrunner, they innovate for the customer, and they iterate for betterment.

Airtel is on the lookout for passionate future leaders with an analytical mindset obsessed with the idea of solving consumer problems, much like the rest of us. We are transforming ourselves in our quest to transform lives, every single day. If you are courageous enough to lead the next big revolution in the digital telco space, Airtel is the place to be.

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Confirmed 23 hours ago. Posted 30+ days ago.

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