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With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Our Global Advanced Support for Partners (ASfP) delivery LOB is geographically distributed; we speak many languages and we come from a variety of cultural backgrounds.

ASfP is a Managed Services offering; designed for Partners to accelerate their Cloud business via access to proactive services, consultations and elevated support benefits.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

As a Partner Success Account Manager (PSAM), you are the primary partner facing role, responsible for partner success through the management of program benefits while maintaining a strong partner relationship. The main business priority is being their trusted advisor to plan and align activities that secures successful adoption and consumption of Microsoft cloud technologies which enables partner business growth. You are the front and center with our partners supporting their digital journey and empowering them to achieve more!

In this role, you will:

  • Work with Partners to maximize the return on investment from their purchase of the Advanced Support for Partners service plan
  • Manage a diverse portfolio of Microsoft Partners to accelerate cloud consumption and obtain high renewal rates based on value realization
  • Assist Partners by proactively offering ways to enhance their technical capabilities and increase capacity with the goal of ensuring they are technically enabled to deliver highly successful cloud deployments
  • Support Partners to accelerate success in the cloud with effective and executable service delivery planning that helps build trust, value, and adoption
  • Work with Partners to remove blockers that prevent goals from being reached with sales, deployment, usage and growth opportunities
  • Assist Partners with critical support cases by working with Incident Support Operations (ISO) escalation services and/or relevant support engineering teams and managers to help resolve support escalations quickly to minimize impact on the partners business
  • Achieve high satisfaction scores with your Partners through the delivery of quality interactions which drive desired partner outcomes

The service delivered by PSAMs to partners is primarily over the phone and candidates should expect limited travel for personal readiness, team events and/or partner visits.

Required/Minimum Qualifications (RQs/MQs)

  • Bachelor’s degree in Business Administration, Computer Science, or similar information technology related discipline OR proven experience such as Account Management and/or Business Development
  • Knowledge of Microsoft Cloud products and ability to conduct meaningful cloud partner discussions
  • Ability to influence and interact with many organizational levels and stakeholders including C-Level
  • Excellent written and verbal communication skills including presentation skills
  • Fluent in English AND German or French

Additional or Preferred Qualifications (PQs)

Candidates should be able to demonstrate the following knowledge and skills:

  • Ability to create & execute strategies to grow multi-service cloud capabilities with partners
  • Awareness of the Microsoft Partner Ecosystem and Partner business models/challenges
  • Time management, prioritization, and strong follow through skills
  • Organizational skills and capabilities of handling several projects and escalations simultaneously
  • Decision making ability in relatively complex circumstances with uncertainty and pressure
  • Proficiency using Microsoft Office products
  • proficiency in a second major European language is a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Confirmed 18 hours ago. Posted 6 days ago.

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