With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Our Global Advanced Support for Partners (ASfP) delivery LOB is geographically distributed; we speak many languages and we come from a variety of cultural backgrounds.
ASfP is a Managed Services offering; designed for Partners to accelerate their Cloud business via access to proactive services, consultations and elevated support benefits.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
As a Partner Success Account Manager (PSAM), you are the primary partner facing role, responsible for partner success through the management of program benefits while maintaining a strong partner relationship. The main business priority is being their trusted advisor to plan and align activities that secures successful adoption and consumption of Microsoft cloud technologies which enables partner business growth. You are the front and center with our partners supporting their digital journey and empowering them to achieve more!
In this role, you will:
The service delivered by PSAMs to partners is primarily over the phone and candidates should expect limited travel for personal readiness, team events and/or partner visits.
Required/Minimum Qualifications (RQs/MQs)
Additional or Preferred Qualifications (PQs)
Candidates should be able to demonstrate the following knowledge and skills:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Read Full Description